Terms and Conditions
Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.
General Terms and Conditions, Policies and Codes
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Broadband and 4G Mobile Broadband Fair Usage Policy - November 2017
Health & Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Pay Monthly Mobile Fair Usage Policy - January 2017
Sure Website Terms and Conditions - August 2019
Promotions, Competitions and Rewards
Samsung Galaxy A51 Harman Kardon Citation One speaker
Samsung Watch Active Promotion - September 2020
The Sure Indoor Big Screen - August 2020
March Promotions Terms and Conditions - March 2020
General Social Media Competitions Terms and Conditions - February 2019
Big Bundle door drop Prize Draw Competition - January 2020
Free 4G Tablet Promotion Terms and Conditions - July 2019
Free Broadband Speed Upgrade Offer (Alderney) Terms and Conditions - March 2018
Pay As You Go Unlimited Mobile Data Offer Terms and Conditions - November 2019
Pay As You Go Top Up Rewards Terms and Conditions - February 2016
Business and Managed Services
Business Discount Terms and Conditions - June 2013
CPE - Maintenance Response Terms and Conditions - June 2013
Customer Premises Equipment Terms and Conditions - June 2013
Disaster Recovery Terms and Conditions - November 2015
Dual Parenting Terms and Conditions - June 2013
Ethernet Connect Terms and Conditions - June 2013
Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013
Managed Networks Essential Level Support Service Terms and Conditions - January 2014
Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018
Private Circuits Terms and Conditions - June 2013
Sure Disaster Recovery Centre Terms & Conditions - March 2020
Data Centre Services
Data Centre General Terms and Conditions - June 2013
Data Centre Tape Backup Terms and Conditions - June 2013
Data Centre Bandwidth and Network Access Terms and Conditions and SLA - June 2013
DDoS Attack Mitigation Service Terms and Conditions - October 2015
Evault Agent Software End User License Agreement - August 2014
RedHat Enterprise Linux and RedHat Applications - November 2010
The Prolexic Terms and Conditions DDoS Protection
Virtual Server Terms and Conditions - June 2013
Mobile
5G Broadband Terms and Conditions - November 2019
4G Mobile Broadband Terms and Conditions - July 2019
BlackBerry Enterprise Solution Terms and Conditions - June 2013
Dial a Booster Terms and Conditions - November 2017
High Speed Mobile Data Terms and Conditions - June 2013
Mobile Data Terms and Conditions - June 2013
Mobile Handset Recycling Terms and Conditions - June 2013
Mobile Handset Repair Terms and Conditions - February 2017
Mobile Telemetry Terms and Conditions - June 2013
Pay As You Go Mobile Rewards Plan Terms and Conditions - November 2019
Pay As You Go Mobile Terms and Conditions - March 2017
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Pay Monthly Mobile Terms and Conditions - May 2020
Telephony Services
On Demand Conference Calls Terms and Conditions - June 2013
Pre Booked Conference Calls Terms and Conditions - June 2013
Telephone Assistance Scheme (TAS) Terms and Conditions and Form - July 2018
Telephony Services Terms and Conditions - July 2013
Guernsey Telephone Directory Terms and Conditions - October 2020
Products and Services No Longer Marketed
3 Month Half Price Offer - November 2016
Big Bundle Promotion Terms and Conditions - November 2017
Big Bundle Terms and Conditions - March 2018
BlackBerry Internet Solution Terms and Conditions - June 2013
Chargecard Terms and Conditions & SLA - June 2013
Christmas 2017 Promotions Terms and Conditions - December 2017
Christmas 2017 Promotions Terms and Conditions - November 2017
Christmas 2018 Promotions Terms and Conditions - November 2018
Double Credit Terms and Conditions
EasySMS2 Terms and Conditions - June 2013
Pay As You Go Mobile Broadband Terms and Conditions - July 2017
Pay Monthly Mobile Broadband Terms and Conditions - July 2017 (contracts taken out prior to 11th July 2019)
Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017
Pay Monthly Mobile Terms and Conditions - May 2018
Pay Monthly Three Months Half Price Promotion Terms and Conditions - September 2017
Premium Broadband Promotion Terms and Conditions - October 2015
Smart Plan (HSDPA) Terms and Conditions - June 2013
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017
