Terms and Conditions
Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.
General Terms and Conditions, Policies and Codes
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Broadband and 4G Mobile Broadband Fair Usage Policy - November 2017
Health & Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Sure Website Terms and Conditions - August 2019
Promotions, Competitions and Rewards
Refer a friend promotion - July 2022
Sure 2021/22 Directory Design the Cover Competition - June 2021
125 Years Exhibition Quiz Competition - June 2021
Samsung Cash Back Promotion - June 2021
Samsung S21 Google Play £150 voucher offer - April 2021
General Social Media Competitions Terms and Conditions - February 2019
Business and Managed Services
Cloud Voice Terms and Conditions - November 2021
Business Discount Terms and Conditions - June 2013
CPE - Maintenance Response Terms and Conditions - June 2013
Customer Premises Equipment Terms and Conditions - June 2013
Disaster Recovery Terms and Conditions - November 2015
Dual Parenting Terms and Conditions - June 2013
Ethernet Connect Terms and Conditions - June 2013
Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013
Managed Networks Essential Level Support Service Terms and Conditions - January 2014
Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018
Private Circuits Terms and Conditions - September 2021
Sure Disaster Recovery Centre Terms & Conditions - March 2020
Microsoft Office 365 Terms and conditions - April 2021
Microsoft End User Terms and Conditions
Security Controls Cloud Services - Dec 2022
List of Subcontractors - Dec 2022
Data Centre Services
Data Centre General Terms and Conditions - December 2022
Data Centre Tape Backup Terms and Conditions - June 2013
Data Centre Bandwidth and Network Access Terms and Conditions and SLA - June 2013
DDoS Attack Mitigation Service Terms and Conditions - May 2021
Evault Agent Software End User License Agreement - August 2014
RedHat Enterprise Linux and RedHat Applications - November 2010
The Prolexic Terms and Conditions DDoS Protection
Virtual Server Terms and Conditions - June 2013
Internet and Web Services
Fibre network speed in the Channel Islands - June 2022
Fibre Broadband and Landline Terms and Conditions - October 2021
Broadband Services Terms and Conditions - May 2021
Internet IP Feeds Terms and Conditions - August 2017
Sure Email Terms and Conditions - January 2017
WiFi Terms and Conditions - June 2013
Mobile
Pay Monthly Mobile Terms and Conditions - April 2021
5G Broadband Terms and Conditions - November 2019
4G Mobile Broadband Terms and Conditions - July 2019
Dial a Booster Terms and Conditions - November 2017
Mobile Handset Recycling Terms and Conditions - June 2013
Mobile Handset Repair Terms and Conditions - February 2017
Mobile Telemetry Terms and Conditions - June 2013
Pay As You Go Mobile Terms and Conditions - Plans purchased before 10th June 2021
Pay As You Go Mobile Terms and Conditions - Plans purchased after 10th June 2021
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Telephony Services
On Demand Conference Calls Terms and Conditions - June 2013
Pre Booked Conference Calls Terms and Conditions - June 2013
Telephone Assistance Scheme (TAS) Terms and Conditions and Form - July 2018
Telephony Services Terms and Conditions - November 2021
Guernsey Telephone Directory Terms and Conditions - October 2020
Products and Services No Longer Marketed
March Promotions Terms and Conditions - March 2020
Free 4G Tablet Promotion Terms and Conditions - July 2019
Free Broadband Speed Upgrade Offer (Alderney) Terms and Conditions - March 2018
Pay As You Go Mobile Broadband Terms and Conditions - July 2017
Pay Monthly Mobile Broadband Terms and Conditions - July 2017 (contracts taken out prior to 11th July 2019)
Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017
Premium Broadband Promotion Terms and Conditions - October 2015
BlackBerry Enterprise Solution Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
EasySMS2 Terms and Conditions - June 2013
