Using your phone abroad?

When you call, text or use data abroad (including the UK) it’s called roaming. The cost to use your phone is different depending where you’re going, so check below when you travel.

✨Good news! When you are in Guernsey, Jersey or the Isle of Man you will remain on the Sure network, and this usage will not qualify as roaming. You can use your phone in these islands in the same way as you would at home.

 

A few travel tips.

Before you leave.

Did you know? 

Posting on social media, checking emails, streaming YouTube videos or downloading favourite shows on Netflix—these can surprise you with roaming charges. It’s always best to check your allowances before you travel, so you can do all your favourite things without worrying about staying connected. We suggest the following 3 steps before you head off: 

1. Check if you have any roaming allowances included in your plan. 

You can find this information under your service details by logging in to your MySure account or by speaking to a member of our Customer Support team on 700700. 

2. If you need more data or don’t have roaming as standard on your plan but are eligible for one our roaming boosters, simply add one in three easy steps here 

3. Check your roaming allocation to ensure its sufficient to cover your needs whilst away, if not add a roaming booster. 

You can find this information under the Manage Spending Limits section of your service details by logging in to your MySure account or speak to a member of our Customer Support team on 700700

✨ Our Pay Monthly plans have Roaming Spend Limits that are set to £50 for calls and texts, and £50 for data.  We can increase or reduce these limits if you prefer. 

✨ If you’re a Pay As You Go customer, you’ll need to top up your credit to use your phone abroad, our plans come with roaming inclusions when you top up from £10. 

While you're on holiday.

There are lots of things you can do to help minimise your data usage when away to avoid using it too quickly or running up any unexpected bills.  Here are our top tips on managing data usage whilst you’re abroad: 

  1. When you’re not using mobile data, turn it off from your settings menu.  If it’s not switched off, your apps and emails will update in the background using data that may incur charges. 
  2. Connect to WiFi when its available.  It’s usually free to use, but you should still check as some places charge for WiFi. 
  3. Turn off your location services, background updates and WiFi Assist unless you really need them for maps as they can run up charges even when your mobile data is off. 
  4. Always check the phone numbers you are calling or receiving calls from; certain numbers can incur additional costs.
  5. When roaming ( or abroad) 0800 free phone numbers are chargeable at the standard roaming call rate.
  6. You could be charged for accessing your voicemail, so you may want to turn it off whilst away. Here’s more information on how to use your voicemail while travelling. 
  7. If you need to contact us when you are away just call +44 1481 727100. 
  8. If you want to be extra sure that you’re not being charged for roaming, contact us and we’ll put a block on your data roaming before you leave. 

✨ Optional Extra:

Add a data booster, they are available from £5 for 2GB of UK & EU data. 2GB is great for a weekend getaway, whilst 5GB would be best for longer trips.

Boosters offer an inexpensive way to stay connected whilst off island and can be added to your plan in three easy steps.

Add booster

 

Where are you going?

Zone 5 Roaming Charges

Cruise ships and aircraft

Usage Standard charge for Zone 5 Charge with Roaming Booster for Zone 5
Calls to local, UK & Rep. of Ireland* £3.25 / min £3.25 / min
Calls to rest of world* £3.25 / min £3.25 / min
Receiving calls* £3.25 / min £3.25 / min
Sending texts 63p / message 63p / message
Data usage** £15.75 / MB £15.75 / MB

Roaming charges on most Cruise ships will be as above.

However, we have discounted rates with Telenor who supply mobile coverage on some Cruise ships.  Please click here to see the list of vessels that will benefit from Zone 3 Roaming rates.

Zone 4 Roaming Charges

Other International destinations

Usage Standard charge for Zone 4 Charge with Roaming Booster for Zone 4
Calls to local, UK & Rep. of Ireland* £1.68 / min 89p / min
Calls to rest of world* £3.25 / min £1.68 / min
Receiving calls* £1.68 / min 89p / min
Sending texts 53p / message 26p / message
Data usage** £12.60 / MB £6.30 / MB

Zone 3 Roaming Charges

Usage Standard charge for Zone 3 - roaming Charge with Roaming Booster for Zone 3 - roaming
Calls to local, UK & Rep. of Ireland* £1.15 / min 63p / min
Calls to rest of world* £2.20 / min £1.15 / min
Receiving calls* £1.15 / min 63p / min
Sending texts 42p / message 21p / message
Data usage** £6.30 / MB £3.15 / MB

Zone 2 Roaming Charges

Usage Standard charge for Zone 2 - roaming Charge with Roaming Booster for Zone 2 - roaming
Calls to local, UK & Rep. of Ireland* 63p / min 36p / min
Calls to rest of world* £1.15 / min 63p / min
Receiving calls* 63p / min 0p / min
Sending texts 32p / message 16p / message
Data usage** 53p / MB 26p / MB

Zone 1 Roaming Charges

Usage Standard charge for Zone 1 - Roaming Charge with Roaming Booster for Zone 1 - Roaming
Calls to local, UK & Rep. of Ireland* 52p / min 31p / min
Calls to rest of world* 94p / min 52p / min
Receiving calls* 52p / min 0p / min
Sending texts 21p / message 11p / message
Data usage** 53p / MB 11p / MB

All calls charges above are per minute unless otherwise stated. Calls to premium rate will cost more and vary depending on final calling destination. When roaming ( or abroad) 0800 free phone numbers are chargeable at the standard roaming call rate.
* 20p connection charge applies to all chargeable calls. ** Data charged in 0.2MB increments

Good to know! Condor Ferries and other ships you may connect to a maritime satellite network. These networks have premium charges, and all usage is outside of bundle or booster inclusions.

Good to know! Due to recent changes by US networks, to access voice and SMS services you will need to enable VoLTE (also known as 4G voice) on your handset. If this is available on your handset you will find the option within you network settings. Please note not all handsets support VoLTE, and the potential lack of voice and SMS services is outside of Sure’s control. Please also do note you do not need to have mobile data enabled to access VoLTE voice and SMS services.

Roaming Data Boosters

If you’re a frequent traveller to the UK and EU and want to use your phone just like you do at home, adding a recurring 2GB or 5GB of roaming data will keep you connected while you travel.

Our super flexible boosters can be added and removed as required.*

  • Valid for Zone 1 & Zone 2 data roaming only
  • Get 2GB for £5.00 per month
  • Get 5GB for £10.00 per month

Add Booster

*Valid from the date you buy the booster to the end of that calendar month. Can be cancelled at any time but no refund is given for unused days within that calendar month. Recurring monthly charge of £5.00 or £10.00. Available on Sure Pay Monthly mobile plans only. Ts&Cs apply.

 

Roaming Booster

Cut the cost of calling when you're abroad with our Roaming Booster. It's perfect if you travel occasionally and gives you all these benefits*: For just £5.00 per month you'll get:

  • 11p/MB data when you’re roaming in UK, France and Republic of Ireland
  • 26p/MB data when you’re roaming in Zone 2
  • 50% off all other data prices worldwide**
  • 50% off all calls and texts you make when you are abroad to any destination worldwide**
  • Free incoming calls in Zones 1 and 2 plus 50% off incoming calls in Zones 3 and 4

Add Booster

* Valid from the date you buy it to the end of that calendar month. Can be cancelled at any time but no refund is given for unused days within that calendar month. ** All boosters exclude calls/texts to premium rate and non-geographic numbers and all usage from Zone 5 - cruise ships and aircraft.