Booking an appointment in our shop is easy.

Use our virtual appointment system to plan a day and time to suit you.  There are two simple ways to make an appointment...

Viewing this page on your Smart Phone or Tablet?

Simply download the Qtip app from your app store by clicking this link. Open the app and select Sure Guernsey, choose a 45 minute appointment, select a date and time that works for you, provide the required details and then click 'Book Appointment'. Please make sure you are at the store 5 minutes before your appointment time.

Viewing this page from your desktop?

Click on this appointment link, select the date and time that works for you, provide us with the required details and click 'Book Appointment'. The more information you provide the better prepared we’ll be to help you. Please arrive at the store 5 minutes before your appointment so we can start right away!

Making the most of your appointment? 

A 45 min appointment is for sales only and is ideal for new customers wishing to purchase services with Sure. Please provide us with the reason for your visit so we know how best to help you. If you are a new customer, please make sure you bring the following with you:

  • ID – passport, driving license or national ID
  • Proof of address – utility bill no older than 3 months
  • Bank account details
  • If you’re moving your mobile number to Sure you MUST bring your most recent mobile phone bill for us to start the porting process

Please note, the following will not be handled as appointments or in store:

  • Logging a query or fault
  • Pay a bill

Visit our Help & Support pages to find out more about the above items.