Home Visit services we offer.

WiFi not working? We can help.

If your WiFi is misbehaving, our Home Tech Team can help get it sorted.

  • Map your WiFi performance
  • Optimise your home setup
  • Identify any signal blockers
  • Get a personalised report with suggestions to improve performance.

Book Home Tech Team

Can’t get to our shop? We'll come to you.

If you can’t get to our shop, our Home Visit Team can come to you. We can help at home with:

  • Account reviews and advice
  • Contract renewal and support
  • New Device sales
  • House Moves and new connections.

Book a Home Visit


Unsure which service you need?

Simply give us a call on 01481 700 700 and we’ll arrange the rest.

What is Home Visit Service?

The Home Visit service is available for anyone who is unable to attend our shop in town or would simply prefer a consultation at home. 

Whether you’d like to find out more about fibre, you’re looking to switch your broadband or increase your speeds, update your mobile contract, or you just want to explore options to best suit your lifestyle, we are here to help. 

Meet our Home Visit team.

Our Home Visit team, Tom and Glen offer help at home with: 

  • Fibre Broadband we’ll answer any questions you may have about fibre; how it works, how easy it is to switch and how you’ll get the most out of your service.   
  • Account reviews and advice – we can help with your mobile and broadband bills, check for charges, recommend the right course of action to get the best value and answer any questions you may have. 
  • Contract support– we can set up New Contracts and Contract Renewals for your mobile, copper broadband and fibre. 
  • Device sales – we’ll bring the latest products to your home and get you set up on your new device and help move over from your old phone. 
  • House moves– Moving in or out of home? We can assist in the changeover of your services, and ready new services and connections should you need them. 

How to arrange a Home Visit.

Option 1: Contact Tom on 07781 117127 or email tom.pinsard@sure.com

08:30 – 17:00 - Monday to Friday

Option 2: Contact Glen on 07781 130090 or email glen.falla@sure.com

08:30 – 17:00 - Monday to Saturday (excluding Tuesdays)

Option 3: Book online

Book a Home Visit

Meet our Home Tech Team.

Having great WiFi really does make all the difference.

Whatever you use it for, if your WiFi is misbehaving, our Home Tech Team can help.  They’ll visit your home, identify those tricky WiFi spots and offer personalised advice on how to optimise performance.


What’s involved:

Home visit

30 min appointment to map out WiFi performance using specialist tools and equipment. We'll essentially walk around your home to understand the layout and take a look at anything that could be hindering your signal.

Follow Up Report

A detailed WiFi Health Check Report will be emailed a few days after the visit summarising our findings, including suggestions on how to improve performance using both existing and new equipment.

Final Check In

7-10 days later you’ll receive a follow-up call to check everything is working or to answer further questions.

Cost: Just £45

Nothing working? Book a visit.

Option 1: Email us on wifi@sure.com

Option 2: Call us on 01481 700 700 

Monday to Friday: 08:30 – 18:00
Saturday: 09:00 - 17:00

Option 3: Book a home visit with the time slot that suits you

Book Home Tech Team


Things to try before booking a visit:

Free your router

Make sure your router is located away from any objects that may cause interference such as Bluetooth speakers, baby monitors, fish tanks, metal-backed mirrors, fridges, microwaves and game consoles. It’s also worth checking on the age of your router.

Don’t be a WiFi waster

Connect heavily used non-portable devices directly into the router with an ethernet cable. e.g. Smart TV, games console, desktop computer. Disconnect any old devices from the
WiFi network (old tablets, phones, laptops, smart devices etc).

Refresh with Mesh

Enhance your signal reach with a Mesh WiFi extender system. Place Mesh nodes (they look a bit like small speakers) around your home and they will work with your router to distribute your WiFi signal even further. 

Reboot. Reset. Revitalise

Check for any software updates. Clear your device’s cookies and cache. Try turning your router off and waiting 30 seconds before turning it back on. Sometimes it does the trick. 

Watch our handy WiFi help video...

Why choose Sure