Broadband & Home

With a fast, reliable connection and unlimited downloads, Sure Broadband is perfect for your home. And with lots of different packages and all the latest smart home devices available, you can get a set-up that’s perfect for you.

Broadband for everyone

Our broadband is super speedy - it lets you download a 2-hour HD movie in as little as 40 seconds. Our plans also never restrict your connection at peak times. So, when everyone is home and online or you’re using lots of devices, you’ll still enjoy a fast, stable connection.

Make your home smarter

Your broadband connection isn’t just useful for browsing the internet. By connecting smart devices like Mesh WiFi, Google Home, a video doorbell, smart central heating, washing machine and even fridges, you can turn your home into a smart home. If you'd like some advice on how to install your smart devices, contact our Home Tech Team.


WiFi Misbehaving?

Having great WiFi really does matter. Whatever you use it for, if your WiFi is playing up, our Home Tech Team can help.  They’ll visit your home, identify those tricky WiFi spots and offer personalised advice on how to optimise performance.

What's involved?

For £35 you'll get a half an hour home visit where the team will map out WiFi performance using specialist tools and equipment. They'll discuss what they find along with any recommendations to agree next steps with you.

Find Out More

Our home phone call charges

You'll find a list of local call charges below, along with rates for information services, operator services and satellite calls. Calling abroad?  Take a look at our international call rates.

Prices shown are per-minute unless otherwise stated, and subject to a minimum call charge of 9.23p (Including call set-up charge of 2.1p). For more information on home phone features visit our Help pages.

Satellite calls
Information services
Non-geographic and premium rate charges
Destination Price per minute
Local landlines - off peak 0p
Local landlines - peak times 1.1p
Local mobile - off peak 11.9p
Local mobile - peak times 15p
United Kingdom (inc. Jersey & 03 numbers) landlines - all times 4.6p
United Kingdom mobile - off peak 21.5p
United Kingdom mobile - peak times 27.7p
United Kingdom mobile - Sundays 11.3p
Jersey mobile - all times 15.4p

All call charges are in pence per minute, rounded to the nearest 1p, unless otherwise stated. Peak times are 8am-6pm, Monday to Friday. All other times are billed at the off-peak rate.

Call destination Price per minute
Inmarsat A £4.61
Inmarsat A (Iridium) £2.72
Inmarsat B £2.72
Inmarsat B (Iridium) £2.72
Inmarsat M £2.72
Inmarsat MOBIQ £2.20
Call destination Dial code Charge (per minute unless otherwise specified)
Bailiwick weather forecast 12080 10.25p per call
Channel Island Shipping forecast 0900 665 0022 43.97p
Guernsey Met Office Info line 0906 713 0111 51.25p
Various local information services 120xx 10.25p per call
Speaking clock 123 20.5p per call
Various customer controlled info services 120xx 10.25p per call
Reminder call *55*time* 10.25p per call
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 10.25p / min
Premium Rate access charge: 09 10.25p / min
Directory Enquiry access charge: 118 10.25p / min


Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.

International call charges

The charge bands tabled below apply to calls made from Guernsey fixed lines to international fixed and mobile destinations. Where no specific tariff is listed for a mobile destination, the same rate applies to both fixed lines and mobiles. Prices shown are per-minute unless otherwise stated, and subject to a minimum call charge of 9.23p (Including call set-up charge of 2.05p). 

Destinations and Call Charges

Australia, Austria


Czech Republic


Finland, France

Germany, Greece

Hong Kong

Irish Republic

Israel, Italy


Latvia, Luxembourg

Malaysia, Monaco

Netherlands, New Zealand, Norway

Poland, Portugal

Singapore, South Africa, South Korea, Spain, Sweden, Switzerland


USA & Canada

6.15p / min


China, Cocos Islands, Cyprus


Hong Kong (mobile), Hungary




San Marino, Singapore (mobile)

13.33p / min

Bahamas, Barbados, Belgium (mobile), Bermuda, Brazil, British Virgin Islands, Brunei, Brunei Darussalam (mobile), Bulgaria

Cayman Islands, Chile, Colombia, Czech Republic (mobile)

Denmark (mobile), Dominica, Dominican Republic


Faeroe Islands, France (mobile)

Germany (mobile)

Iceland (mobile), Indonesia, Irish Republic (mobile)


Liechtenstein (mobile), Lithuania, Luxembourg (mobile)


Netherlands (mobile), New Zealand (mobile), Norway (mobile)

Palestine, Puerto Rico

Slovakia, Slovenia, South Korea (mobile), Sweden (mobile), Switzerland (mobile)


US Virgin Islands

20.5p / min

Albania, Algeria, Andorra (mobile), Anguilla, Antigua, Argentina, Armenia, Aruba, Australia (mobile), Austria (mobile), Azerbaijan, Azerbaijan (mobile)

Belarus, Bhutan, Bosnia & Herzegovina

Croatia, Cyprus (mobile)

Egypt, Estonia (mobile)

Finland (mobile)

Georgia, Gibraltar (mobile), Greece (mobile), Grenada, Guadeloupe, Guam

Hungary (mobile)

Israel (mobile), Italy (mobile)

Jamaica, Japan (mobile)


Latvia (mobile), Lesotho, Libya

Macao, Macedonia, Malaysia (mobile), Malta (mobile), Martinique, Moldova, Monaco (mobile), Montserrat, Morocco

Netherlands Antilles, North Mariana Islands

Palestine (mobile), Philippines, Poland (mobile), Portugal (mobile)


Saudi Arabia, Slovakia (mobile), Slovenia (mobile), South Africa (mobile), Spain (mobile), St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, St.Pierre & Miquelon

Taiwan (mobile), Thailand (mobile), Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands

Ukraine, United Arab Emirates

Yugoslavia (Serbia)

27.68p / min

Afghanistan, Angola, Antarctica (Inc. Norfolk Is), Ascension

Bahrain, Bangladesh, Belize, Benin, Bolivia, Botswana, Burkina Faso, Burundi

Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile (mobile), Comoros Islands, Congo, Cook Islands, Costa Rica, Cuba

Democratic Republic Of Congo, Diego Garcia, Djibouti

East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia

Falklands, Fiji, French Guiana, French Polynesia

Gabon, Gambia, Ghana, Greenland, Guatemala, Guinea, Guinea Bissau, Guyana

Haiti, Honduras

India, Iran, Iraq, Ivory Coast


Kenya, Kiribati, Korea Laos, Kuwait

Lebanon, Liberia

Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Myanmar

Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea


Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru


Reunion, Rwanda, Samoa (US)

Samoa West, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Is, Somalia, Sri Lanka, St Helena, Sudan, Surinam, Swaziland, Syria

Tajikistan, Tanzania, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu

Uganda, Uruguay, Uzbekistan

Vanuatu, Venezuela, Vietnam

Wallis & Futuna


Zambia, Zimbabwe

50.23p / min

Why choose Sure