Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.


Other ways to contact us

By phone

Bank Holiday Customer Support Hours: 

Monday, May 6th (Early May Bank Holiday) - 09:00 - 16:30

Thursday, May 9th (Liberation Day) - Open as usual

Monday, May 27th (Spring Bank Holiday) - Closed


Normal Customer Support Hours:

Monday to Friday: 08:30 – 18:30

Saturday: 09:00 - 17:00

Sunday: CLOSED

Call our contact centre on: 01481 700 700 or +44 1481 700 700 if calling from outside of Guernsey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only:

Fault reporting: 151 from a Sure mobile or 01481 700 700 from a landline.

Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.


In store

High Street, St Peter Port

May Bank Holiday Opening Hours

Saturday, 4th May: 09:00 - 17:30

Sunday, 5th May: Closed

Monday, 6th May (Early May Bank Holiday): Closed

Tuesday, 7th May: 09:00 - 17:30

Wednesday, 8th May: 09:00 - 17:30

Thursday, 9th May (Liberation Day): Closed

Friday, 10th May: 09:30 - 17:30 (open as normal after 10th May, 2024.)

Monday, 27th May (Spring Bank Holiday): Closed


Normal Opening Hours

Monday - Saturday:  09:00 - 17:30 (excluding Friday)

Friday:  09:30 - 17:30

Sunday: Closed


Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 01481 700 700

By post

Registered Office Address:

Centenary House
La Vrangue, St. Peter Port
Guernsey, GY1 2EY

Office Address:

PO Box 3
La Vrangue, St. Peter Port
Guernsey, GY1 3AB

By email

Please email our Customer Service Centre here.

Make an appointment is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.

Why choose Sure