Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.

 

Important Information during COVID-19

If you have registered a query with us please be assured that we have logged it and will resolve the issue as quickly as possible. We are dealing with an extremely high volume of calls and emails as many islanders continue to work and study safely from home, and ask that you avoid calling or emailing us multiple times regarding the same issue to help us keep waiting times to a minimum and avoid unnecessary delays. 

We are regularly updating our website with FAQs to help our customers, so please visit our dedicated Coronavirus page for tips on how to get the most out of our services and how to manage your accounts remotely before calling.

Thank you for your continued patience.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Saturday: 09:00 – 18:00

Call our contact centre on: 01481 700 700 or +44 1481 700 700 if calling from outside of Guernsey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 01481 700 700 from a landline

Lost or stolen phones only: 01481 757 779

Sales hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Saturday: 9:00 - 17:00

Call our Sales Hotline on 01481 757780

In store

Our High Street shop is open but if you would like to make an appointment please visit our appointment page or call us on 07781 140005.

 

High Street, St Peter Port

Mon-Sat: 09:00-17:30 (excluding Fridays)
Fri: 09:30-17:30
Sun: Closed

Closed all Bank Holidays

 

 

By post

Registered Office Address:

Centenary House
La Vrangue, St. Peter Port
Guernsey, GY1 2EY

Office Address:

PO Box 3
La Vrangue, St. Peter Port
Guernsey, GY1 3AB

By email

Please email our Customer Service Centre at contact@sure.com

Make an appointment

Qtip.me is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.