Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us, give us a call or pop in-store.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Thursday: 08:00 – 20:00
Friday: 08:30 - 20:00
Saturday: 09:00 – 18:00

Call our contact centre on: 01481 700 700 or +44 1481 700 700 if calling from outside of Guernsey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 01481 700 700 from a landline

Lost or stolen phones only: 01481 757 779

In store

High Street

Mon-Sat: 09:00-17:30 (excluding Wednesdays)
Wed: 09:30-17:30
Sun: Closed

Closed all Bank Holidays

La Vrangue (inside Post Office)

Mon-Fri: 08:30–17:00
Sat: 08:30-12:00
Sun: Closed

Closed all Bank Holidays

By post

Registered Office Address:

Centenary House
La Vrangue, St. Peter Port
Guernsey, GY1 2EY

Office Address:

PO Box 3
La Vrangue, St. Peter Port
Guernsey, GY1 3AB

By email

Please email our Customer Service Centre at contact@sure.com