Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.


Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Friday: 09:00 – 19:30

Saturday: 09:00 - 18:00

Call our contact centre on: 01481 700 700 or +44 1481 700 700 if calling from outside of Guernsey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 01481 700 700 from a landline

Lost or stolen phones only: 01481 757 779

Sales hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Thursday: 9:00 - 17:00
Friday: 9:30 - 17:00
Saturday: 9:00 - 17:00

Call our Sales Hotline on 01481 757780

In store

Our shop is currently closed.

If you need to do one of the following please call our Sales Hotline 01481 757780 which will be manned 09:00 to 17:00 Monday to Saturday where one of the team will be happy to help. Please have photo ID and proof of address to hand:

  • Purchase a mobile
  • Purchase mobile broadband
  • Purchase Big Bundle offer
  • Re-sign of your contract
  • Arrange an exchange of phone
  • Arrange repair of faulty phone
  • SIM card changes
  • Lost SIM cards

If you need to do one of the following please click here or call us on 700700

  • Change or order home broadband
  • Change or order a land Line
  • Changes to your existing mobile tariff

If you need to do one of the following don’t forget they can all be done simply on MySure, via our free MySure app

  • Log a query or fault ticket
  • Pay your bill
  • Top up your PAYG credit


High Street, St Peter Port

Mon-Sat: 09:00-17:30 (excluding Fridays)
Fri: 09:30-17:30
Sun: Closed

Closed all Bank Holidays



By post

Registered Office Address:

Centenary House
La Vrangue, St. Peter Port
Guernsey, GY1 2EY

Office Address:

PO Box 3
La Vrangue, St. Peter Port
Guernsey, GY1 3AB

By email

Please email our Customer Service Centre here.

Make an appointment is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.