An eSIM is a virtual SIM that lets you access Sure's mobile network without a physical card. You can request a Pay As You Go eSIM by entering your email below – please make sure you're connected to WiFi or 4G/5G. You'll then receive an activation QR code within minutes.
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What is an eSIM and how does it work?
eSIMs let you keep multiple mobile plans on your phone, add a new plan without visiting a store, and switch between them instantly. Read about the benefits of eSIMs and if they will work with your phone.
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Frequently Asked Questions.
An eSIM is a virtual SIM card that’s pre-installed on newer devices, which removes the need to insert a physical SIM. They work just like physical SIM cards by storing the data your device needs to use the Sure network.
When you visit the retail store and opt for eSIM, we'll give you an activation card. This will have the QR (Quick Response) code for you to scan. QR codes are designed to be scanned using your smartphone's camera, and this is how you will download your eSIM profile to your device.
Resetting your smartphone will also delete the eSIM profile from your device and you will need a new Activation card to reset your eSIM profile. Please visit the retail store if you're facing this issue, our opening times are here.
An eSIM profile is a virtual profile that stores users’ subscription and network settings.
eSIM is currently available to all Sure customers new and existing either on contract or prepay to find out more please visit the retail store.
You will need an internet connection to download your eSIM and then please follow the instructions on your activation card given to you at the retail store.
Once you have scanned the QR code, your eSIM profile should activate within a few minutes.
As a guide, the following models are compatible:
Apple - iPhone XS, iPhone XR and later models;
Samsung - Galaxy Fold, Galaxy Flip, Galaxy Note 20 and later models;
Google - Pixel 3 and later models;
Sony - Xperia IV and later models;
For all other brands - Oppo, Huawei, Motorola and Nokia - please visit the manufacturer's website.
Apple - iPad 2015 and later models;
Samsung - Samsung Galaxy Tab S9 series and later models.
We do not currently offer eSIM for wearable devices such as smartwatches. We are hoping to add this in future development.
No, the QR code is single use only. Once you have downloaded your eSIM profile to your phone, the QR code will become ineffective.
Yes, you can use your eSIM in the same way you would a physical SIM. Please don’t forget to look at the roaming boosters available - visit here.
If your phone is lost or stolen, it’s important to contact us and report it straight away. You can do so on this page - click here.
the QR code is single use only. Once you have downloaded your eSIM to your phone, the QR Activation code will become ineffective. If you need a replacement for some reason, please visit our Retail Stores.
Yes, if a phone is 5G compatible then any of our SIMs will support this including eSIM when 5G goes live.
You will need a new activation card to reset your eSIM profile. Our friendly retail store staff would be delighted to help you, pop in during opening hours.
Your PIN comes in a disabled state, we recommend that you should activate your PIN. Please visit your phone settings in the security tab to enable your PIN, and the follow the instructions on your device.
The MySure app lets you manage your Sure account from your phone. You can check usage, pay bills, top up PAYG credit, and manage multiple services (mobile, broadband, home phone).
View and pay bills securely
Track data, call, text, and roaming usage
Top up PAYG instantly
Manage multiple accounts in one place
Pay Monthly:
Go to sure.com/registerformysure
Enter your account number and bill reference
Pay As You Go:
Enter your mobile number
Confirm with the SMS code sent to you
Once registered, log in to the app (available on iOS & Android).
No need to worry, Please contact our Customer Services team who will be happy to assist you on 01481 700 700.