Our mobile call & data charges
Calling locally? Phoning the UK? You’ll find a list of our mobile call & data charges below. You can also find information on making international or satellite calls, premium rate numbers, dialling information and operator services.
Please note: From 1st September 2020 all mobile call, data and SMS prices will increase by 5%
|Texts (per message to all destinations*)||20p|
|Local internet usage||12p / MB|
The prices shown are per-minute, unless otherwise stated.
* Excludes premium rate / short code SMS. A message is up to 160 characters long. If an SMS exceeds 160 characters it will be charged in multiples of the per message charge.
** Mobile data is charged in increments of 1MB
|Zone||Countries||Connection charge||Price per minute||Price per min with Add on|
|Zone 1||Guernsey, Ireland, Isle of Man, Jersey, United Kingdom (includes numbers starting 01,02,03 & 07)||15p / min||40p / min||5p / min|
|Zone 2a||Australia, Austria, Bahamas, Belgium, Bermuda, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, United States||15p / min||40p / min||5p / min|
|Zone 2b||Latvia, Poland, Portugal||15p / min||5p / min||5p / min|
|Zone 3||Albania, Andorra, Armenia, Azerbaijan, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican City||15p / min||60p / min||30p / min|
|Zone 4||Other International destinations not already listed above||15p / min||£1.20 / min||60p / min|
|Numbers starting with||Price per min|
|UK Freephone: 0800 and 0808||0p / min|
|Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808)||40p / min|
|Premium Rate access charge: 09||40p / min|
|Directory Enquiry access charge: 118||40p / min|
Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.
Further information and number checker can be found here www.phonepayplus.org.uk.
Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.
Save on your calls
Save over 85% on selected call rates with our Home booster, with big discounts on your mobile calls from Guernsey to the UK, Europe and other popular international destinations. View our call rates to see how much you could save when you add a Home Booster to your Pay Monthly or Pay As You Go Plan.
Log in to your My Sure account and go to Manage Add Ons to give your plan a boost.
Switching to Sure is simple
Moving to a better deal with a Sure Mobile plan couldn’t be easier. We’ll do everything, you can keep your number and there won’t be any break in your service. If you’re on Pay As You Go, either pop into one of our shops and pick up a new SIM Card or order online. If you’d prefer a Pay Monthly plan, just choose your phone and plan online and then come in to sign your contract. Find out more here.