Our mobile call & data charges

Calling locally? Phoning the UK? You’ll find a list of our mobile call & data charges below. You can also find information on making international or satellite calls, premium rate numbers, dialling information and operator services.

Data rates
Call rates
Non-geographic and premium rate charges
Usage Type Cost
Texts (per message to all destinations*) 20p
Local internet usage 12p / MB

The prices shown are per-minute, unless otherwise stated.

* Excludes premium rate / short code SMS. A message is up to 160 characters long. If an SMS exceeds 160 characters it will be charged in multiples of the per message charge.

** Mobile data is charged in increments of 1MB

Zone Countries Connection charge Price per minute Price per min with Add on
Zone 1 Guernsey, Ireland, Isle of Man, Jersey, United Kingdom (includes numbers starting 01,02,03 & 07) 15p / min 40p / min 5p / min
Zone 2a Australia, Austria, Bahamas, Belgium, Bermuda, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, United States 15p / min 40p / min 5p / min
Zone 2b Latvia, Poland, Portugal 15p / min 5p / min 5p / min
Zone 3 Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican City 15p / min 60p / min 30p / min
Zone 4 Other International destinations not already listed above 15p / min £1.20 / min 60p / min
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 40p / min
Premium Rate access charge: 09 40p / min
Directory Enquiry access charge: 118 40p / min

IMPORTANT INFORMATION

Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here www.phonepayplus.org.uk.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.

Save on your calls

Save over 85% on selected call rates with our Home booster, with big discounts on your mobile calls from Guernsey to the UK, Europe and other popular international destinations. View our call rates to see how much you could save when you add a Home Booster to your Pay Monthly or Pay As You Go Plan. 

Log in to your My Sure account and go to Manage Add Ons to give your plan a boost.

From £5.00 per month Add Home Booster

Switching to Sure is simple

Moving to a better deal with a Sure Mobile plan couldn’t be easier. We’ll do everything, you can keep your number and there won’t be any break in your service. If you’re on Pay As You Go, either pop into one of our shops and pick up a new SIM Card or order online. If you’d prefer a Pay Monthly plan, just choose your phone and plan online and then come in to sign your contract. Find out more here.