Our free Home Visit Service is here to make life easier. If getting to our shop isn't possible, our friendly team will bring in-store support directly to you.
We can help with things like understanding your mobile and broadband plans, setting up or upgrading services, and getting started with new devices. The team provide guidance in person, at a pace that suits you, helping you stay connected and confident with your Sure services.
If you or someone you know could benefit from this support, please get in touch – we're happy to help.
Our Home Visit team, Tom and Glen, can help you with:
- Fibre broadband – questions about fibre, how it works, how to switch, and how to get the most from your service
- Account reviews and advice – your mobile and broadband bills, checking charges, and guiding you on the best options for your needs
- Contract support – setting up new contracts or renewing existing mobile and fibre plans, and switching from copper to fibre broadband
- Device sales – bringing new devices to your home, setting them up, and transferring data from your old device
- House moves – assisting with service changeovers and readying new connections when moving home
If you have a particular question or need specific support not listed here, just ask – the team will do their best to help .
