Switching to Fibre is easy
Here's everything you need to know about getting Fibre landline and broadband in your home.
Fibre landline is £14.97 a month and Fibre broadband starts from £46.14 a month (with a landline included). Check out all the prices for Fibre landline and higher speed broadband here.
All landlines in Guernsey will be changing to fibre by the end of 2026, so you will receive a letter when your property is ready for switching. Don't delay in ordering fibre through us - it's free and costs the same as your current landline (£14.97 per month). The letter will explain how to switch your landline to fibre.
If you do want an internet connection as well as a landline, call us on 01481 700700 and we can help.
If you are a Sure landline customer:
1. Check if your address is ready for Fibre here
2. Log in to My Sure. If you don’t have a My Sure account you can register here
3. Press the 'Switch to fibre' button, and follow the steps to place your order
4. Book a time for your 'Pre-Installation Visit', where our engineer visits your home to talk about installing your fibre connection.
1. Check if your address is ready for Fibre here
2. Choose your price plan and follow the steps to place your order
3. Book a time for your 'Pre-Installation Visit' where our engineer will visit your home to talk about installing your fibre connection.
We recommend getting a new Home Gateway (router) if your current one is more than 2 years old, as the new models have better security and improved WiFi.
The router costs £3.50 per month (over 24 months) for a basic Home Gateway, and £4.50 for a Premium Home Gateway, which has the latest WiFi 6 technology. If you have a lot of devices in your home we recommend the Premium Home Gateway.
We also offer a Mesh Wifi extender for £3 per month to get WiFi to the harder to reach places in your home. We only recommend this if your Wifi needs extending to areas that your current WiFi doesn’t reach.
When our engineer visits you, they will talk through a checklist to decide the best location for the equipment - an Optical Network Terminal (ONT), a router and cables.
Our standard installation is:
- surface mounted wiring (not inside white trunking)
- up to 3 metres between the cable entry point and the ONT
- up to 4 metres between the ONT and the router and
- a 5-metre four-socket extension lead (if necessary).
Should you decide that the proposed location and/or cabling does not suit you, and no other options are feasible within the standard installation, you can ask for a fixed price quote for the additional cost of a non-standard installation. The engineer can provide that price when they visit. If you are happy with the price, you can authorise it there and then, or take time to consider it. You're under no obligation to proceed and can opt for a standard installation instead.
Fixed price quotes are based on equipment costs (for extra cable lengths or trunking) and labour charges (based on the current rate of £32.50 per 30 minutes).
At the end of this Pre-Installation Visit, our engineer will ask you for a convenient time that they can come back to install the fibre equipment in your home.
Our engineers might need to some minor works to safely install fibre in your home. This may include fixing a cable to the outside of your building if you currently have your broadband delivered by overhead cables like a third of Guernsey homes.
They will fit a small white 'splice box' to an outside wall of your building, and drill a small hole for the fibre cable to come into the building at the optimum location. The engineer will agree this location with you when they first visit. The hole will then be covered by the equipment boxing on the inside and outside of the property.
We do install fibre for free but in a small number of cases there may be a charge for additional work, but we promise that this will be discussed and agreed with you before any work begins.
On the day of the installation, we will need to switch off the power for a short time. The engineer will fit the fibre equipment inside your home on the inside of an exterior wall . This needs to be next to a double power socket, as the equipment needs power to work effectively.
Please note, fibre broadband services will not work in the event of a power cut in your home.
The ONT can be placed up to 5 metres distance from the termination point within the property. We would always recommend that the router and ONT is placed within the dwelling and not in any outbuildings for maximum performance of the devices.
Once the initial survey has been completed and agreed the engineer will make an appointment for a suitably convenient time to come back to the property to install the fibre to your home.
Our standard installation guidelines allow for:
- surface mounted wiring (i.e. not hidden inside white trunking);
- up to 3 metres between the cable entry point and the ONT;
- up to 4 metres between the ONT and the router; and
- a free 5 metre four-socket extension lead.
Should you decide that the proposed location and/or cabling does not suit you and no other options are feasible within the standard installation guidelines, you may prefer to request a fixed price quote to cover the additional cost of a non-standard installation. The engineer can provide that quote to you during the survey visit and if you are happy with it you can authorise it there and then, or take time to consider it further. You are under no obligation to proceed, should you decide to opt for a standard installation instead. Fixed price quotes are reflective of the non-standard material costs (e.g. for extra cable lengths or trunking) and labour charges (based on the current rate of £32.50 per 30 minutes).
Installing fibre broadband needs a Sure engineer to visit your home to talk through the best options for the equipment you need. If you'd like your equipment in a specific room, this may cost extra* if more cabling is required.
If you are renting, please make sure you have the homeowner's permission before your installation.
Orders are completed by email after an engineer visit. Please read these confirmation emails carefully, and remember they may go into your junk or spam folder.
Fibre delivers the broadband service to the home via the ONT and the router to the limit of the service which you have opted for i.e. 50Mbps. However, the WiFi signal delivered from the router is a radio signal and as such its performance depends significantly upon where devices are placed within the home. Fibre broadband is traditionally seen as a more secure and dependable way of delivering broadband to your home but your WiFi experience is very much dependent upon the age of the equipment used to connect to the router i.e. television, computer, Sonos etc., as well as the physical make-up of the home (foil lined walls and floors, large granite walls, block and brick construction etc.,) and the placement of the router within the home.
Yes. All customers with a fibre service from any internet provider will continue to have a landline as well as their broadband.
Yes, you can continue to use your landline service as you do now.
Fibre landlines, Lifeline health alarms and broadband services will not operate during a power cut unless battery back-up equipment provided by Guernsey Fibre has been installed in your home. Without a battery back-up unit being in place during a power cut, you would not be able to call the emergency services from your landline. Mobile services would be unaffected for as long as operationally possible. You should also be aware that regardless of whether your landline is provided via the traditional copper network or via the new Guernsey Fibre network, any cordless telephones (‘DECT’ units, not mobile phones) will not operate during a power cut. Should you be reliant on your landline, please ensure that you have at least one corded telephone connected to your landline.
If you order a fibre service, a Guernsey Fibre engineer will undertake a pre-installation visit to your premises. During that visit they will ask you to complete a short checklist, the results of which will indicate whether you are entitled to a free battery-back up unit. The checklist will include the following topics:
- Whether any household is appreciably more likely to require the emergency services, including anyone who has a Lifeline health alarm;
- Whether any householder or a household member has a medical condition/disability that could present severe consequences if they could not contact the emergency services;
- Whether a householder lives alone AND has limited mobility or a visual or mental impairment that could hamper their ability to seek help in a emergency;
- Whether there is no mobile signal within the premises, or whether any householder or household member is not readily able to use a mobile phone.
Once you have completed the short checklist, the engineer will be able to tell you whether you qualify for a free battery back-up unit. You are not required to have one installed, if you would prefer not to.
A battery back-up unit is available to all other customers, but on a chargeable basis. If a unit is installed at the same time as your fibre service, the charge is £26.85. Should the engineer need to undertake a specific visit (i.e. after your fibre service has been installed), the charge is £59.35. If you would like one, just let the Guernsey Fibre engineer know when they visit you.
All battery back-up units have an estimated lifespan of six years and apart from periodic testing by a householder (ideally monthly; instructions provided), no maintenance should be required. In case of any issues with a battery back-up unit provided by Guernsey Fibre, please call them on 700900 (during normal hours).