2019 Sure Customer Service Awards Winners are announced

The Sure Customer Service Awards winners were announced at a presentation ceremony on Monday evening to a packed audience at the Royal Yacht. Individual and team winners represented the full spectrum of the Jersey business community - all sharing a commitment to delivering excellent customer care. 

The overall winner for 2019 was the team from New Era Medical Centre on Bath Street.  Part of the Channel Islands Cooperative Society, the team not only won Best Service from a Team but were selected by the judges as overall winners due to the quality of feedback provided by their customers. 

Mark Cox, Acting CEO of the Cooperative Society, said: “It is always pleasing to receive recognition for the good work our colleagues do, however awards like the Jersey Customer Service Awards really do mean so much as it’s our customers recognising our colleagues for the great service they provide. The Society are very proud of the team at New Era Medical Centre who deserve the recognition for the high standard of service and care they provide our members and customers every day.”

Director of Jersey Chamber of Commerce Murray Norton presented an award and said: “'Chamber is delighted to support this important initiative. It fits perfectly with our commitment to encourage the highest levels of service across all sectors. We hope to work alongside Jill and all of the retail and hospitality sectors as part of our focus on supporting business in general.”


Coordinator of the event Jill Clark said: “This year has seen more customers and businesses involved than ever before. A real positive of the awards is that the customer nominations give detail about why they or their team members have really gone the extra mile and delivered exceptional service – some going into pages of feedback. The feedback not only lets them know they are doing a great job, but also how things can be improved – so that service just gets better and better.  That will be a positive move for everyone in Jersey – tourists and locals alike.

“It is clear from the number of entries for this year’s awards that both customers and businesses take customer service very seriously and understand that great customer experience is essential. It was a wonderful evening for the winners, but all the finalists should be thrilled to have got this far – all finalists received certificates in recognition of their amazing achievements. We are also presenting another 50 ‘Highly Commended’ certificates to those who deserve recognition for upstanding top-quality customer service.”

Sure Chief Customer Officer Charlotte Dunsterville commented: “Sure is proud to sponsor the Customer Service Awards and be a part of celebrating those individuals, teams and businesses who work so hard to provide an excellent customer experience.


“At Sure, customers are at the heart of everything we do. We understand that good communication is a vital part of providing an excellent customer service experience, which is what the Customer Service Awards is all about, and we work with local businesses of all sizes and in all sectors to help them to communicate with their customers and clients which ultimately helps them to succeed.


“The support the awards get every year demonstrates the value people place in good customer service. Congratulations to the winners and all the finalists; you should all be very proud of your achievements.”


Full list of category winners

Best Service from a Sole trader

The Butchers Block

Best Service from a Team

New Era Medical

Best Service from an Aspiring star

Cameron Elliott, Transform Together Fitness

Best Service from an Individual

Will Highfield, Jersey Zoo

Best Service from Food & Drink

Snap Design & Digital

Best Service from Digital innovation

Beresford Street Kitchen

Best Service from Leisure & Tourism

Jersey Food Tours

Best Service from Accommodation

Hotel Cristina

 Best Service from Travel

Liberty Bus

Best Service from Retail

Gorey Post Office (Sandpiper)

Best Service from Professional Services

All Pets Veterinary Centre

Special Recognition Award

Maison des Landes Hotel

Outstanding Contribution to Service Award

Dolan Hotels

Overall Winner

New Era Medical