Unlimited broadband for everyone 

Broadband with unlimited, around-the-clock data means you never have to worry about hitting a limit. So, when everyone is home and online, or if you’re using lots of devices at the same time, you’ll still enjoy a fast, stable connection, even at peak times. Plus, our new Ultrafast and Hyperfast broadband plans come with a WiFi6 Router and one or two Mesh WiFi extenders, making sure that you're maximising the WiFi coverage from the very start, at no extra cost.

How smart is your home?

By connecting smart devices like Mesh Wi-Fi extenders to enhance the reach of your signal around your home, Google Home, or even a wireless video doorbell, you can turn your home into a smart home. Whether it's Wi-Fi extenders, laptops, tablets, or gaming devices, we are sure to have the setup that you are looking to achieve at home. Come and talk to us about your home tech needs in our King Street store. 

WiFi Misbehaving?

Having great WiFi really does matter. Whatever you use it for, if your WiFi is playing up, it can make life frustrating.  We've created a handy video which just might help to understand WiFi better, the hinderances we can face at home, and some useful tips on optimising it yourself.  We can help identify those tricky WiFi spots and give some pointers on how to optimise performance.  

Home Phone from Sure

Get line rental that offers you great value for money each and every month with Sure Home Phone. You can save when making calls too and its only £14.89 per month. It's free to switch if you already have an active phone line, otherwise connection charges will apply. 

You’ll get low line rental charges and great call rates – just 0.2p per minute to local landlines (plus 6p connection charge). 

 Please note, prices increase annually in July, in line with the Q1 RPI figure published by the States of Jersey.

Buy now

Home Phone Costs

Calls to local landlines Connection charge National and international calls Calls to Sure mobiles
Calls are charged at 0.2p per minute (subject to a 6p minimum call charge) Free to switch, however, if you do not currently have an active phone line a £55.23 connection charge or £145.53 for an engineer visit will apply Calls start from 3p per minute - see our call charge price list for a full list of charges applicable to all destinations Calls to Sure and local mobiles are charged at 12p per minute

Our home phone call charges

You'll find a list of local call charges below, along with rates for information services, operator services and satellite calls. Calling abroad? You can find our international call rates here.

Prices shown are per-minute unless otherwise stated and all calls are subject to a minimum call charge of 7.35p per chargeable call.


Directory enquiry services
Satellite calls
Non-geographic and premium rate charges
Destination Price per minute
Jersey landlines* 0.21p
UK landlines 3.36p
Guernsey landlines 3.36p
Channel Islands mobiles 13.23p
UK mobiles 22.05p

*please note a 7.35p minimum charge per call applies to Jersey landlines.

Directory Enquiry service incur very high charges, with many calls at £10 per call or higher. We strongly recommend web searches where possible.

Number Connection charge Price per min
118 247 £1.575 £1.785
118 500 £1.26 £2.678
118 505 £2.772 £3.843

Please note numbers starting with 118 are charged a fixed amount per call ('connection charge' in the table above) PLUS a per minute charge charged from the start of the call.

Call destination Price per minute
Inmarsat A £4.73 / min
Inmarsat A (Iridium). Inmarsat B, B (Iridium), M £2.78 / min
Inmarsat MOBIQ £2.26 / min
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 11p / min
Premium Rate access charge: 09 11p / min
Directory Enquiry access charge: 118 11p / min


Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here www.phonepayplus.org.uk.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.

International call charges.

The charge bands tabled below apply to calls made from Jersey fixed lines to international fixed and mobile destinations. Where no specific tariff is listed for a mobile destination, the same rate applies to both fixed lines and mobiles. Minimum call charge of 7p.

Destination and Call Charges Rates
Special rate for Poland and Portugal landlines 3.31p / min
Landlines - Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Irish Republic, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, USA & Canada 7.72p / min
Landines - Andorra, China, Cocos Islands, Cyprus, Czech Republic, Faroe Islands, Gibraltar, Greece, Hungary, Iceland, Israel, Japan, Latvia,Malaysia, Malta, Monaco, Palestine, Russia, San Marino, Slovakia, South Africa, Taiwan Mobiles - Denmark, Germany, Hong Kong, Luxembourg, Singapore, Sweden 16.54p / min
Landlines - Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Brunei, Bulgaria, Cayman Islands, Chile, Colombia, Cyprus(Turkish), Dominica, Dominican Republic, Estonia, Indonesia, Kazakhstan, Lithuania, Mexico, Puerto Rico, Slovenia, Thailand, United Arab Emirates, US Virgin Islands Mobiles - Andorra, Australia, Austria, Belgium, Cyprus, Czech Republic, Estonia, Finland, France, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Israel, Italy, Japan, Liechtenstein, Malta, Monaco, Netherlands, New Zealand, Norway, Palestine, Poland, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Taiwan 40.79p / min
Landlines - Anguilla, Antigua, Armenia, Bahrain, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Central African Republic, Costa Rica, El Salvador, French Guiana, Gabon, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Haiti, Iran, Iraq, Ivory Coast, Jamaica, Jordan, Kuwait, Malawi, Martinique, Montserrat, Mozambique, Namibia, Netherlands Antilles, Niger, North Mariana Islands, Oman, Panama, Paraguay, Peru, Qatar, Rwanda, Saudi Arabia, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Swaziland, Syria, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Uganda, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia Mobiles - Brunei 55.13p / min
Landlines - Angola, Ascension, Bangladesh, Belize, Bolivia, Cameroon, Cape Verde, Chad, Comoros Islands, Congo, Cuba, Democratic Republic Of Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Gambia, Greenland, Guinea Bissau, Guyana, Honduras, India, Kenya, Liberia, Madagascar, Maldives, Mali, Mauritania, Mauritius, Nepal, Nicaragua, Nigeria, Pakistan, Reunion, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sri Lanka, St Helena, Sudan, Surinam, Tajikistan, Tanzania, Togo, Vanuatu 71.66p / min
Landlines - Afghanistan, Antarctica (including Norfolk Island), Cambodia, Cook Islands, Diego Garcia, East Timor, Fiji, French Polynesia, Kiribati, Korea Laos, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Caledonia, Niue, North Korea, Palau, Papua New Guinea, Samoa West, Samoa(US), Solomon Islands, Tokelau, Tonga, Tuvalu, Vietnam, Wallis & Futuna £1.10 / min

Prices are published inclusive of GST.

Why choose Sure

*£35 per month is based on Superfast Broadband 250Mbps as part of your 24-month bundle contract, faster speeds available. Price includes Sure
home phone (Landline) and GST and are correct as of 28/07/2023. Connection fees may apply (Landline new installations £145.53, Landline
reconnection £55.23, Broadband connection £16.51). Prices increase annually on or after 1st July, by an amount up to the March Retail Price Index
(RPI) figure published by the States of Jersey. To benefit from the discount your Pay Monthly Mobile Plan, Unlimited Broadband and Sure Home
Phone Line must all be on the same account and signed or re-signed after 1st March 2021. Ts&Cs apply