Our home phone call charges

You'll find a list of local call charges below, along with rates for information services, operator services and satellite calls. Calling abroad? You can find our international call rates here.

Prices shown are per-minute unless otherwise stated and all calls are subject to a minimum call charge of 7.35p per chargeable call.


Directory enquiry services
Satellite calls
Non-geographic and premium rate charges
Destination Price per minute
Jersey landlines* 0.21p
UK landlines 3.36p
Guernsey landlines 3.36p
Channel Islands mobiles 13.23p
UK mobiles 22.05p

*please note a 7.35p minimum charge per call applies to Jersey landlines.

Directory Enquiry service incur very high charges, with many calls at £10 per call or higher. We strongly recommend web searches where possible.

Number Connection charge Price per min
118 247 £1.575 £1.785
118 500 £1.26 £2.678
118 505 £2.772 £3.843

Please note numbers starting with 118 are charged a fixed amount per call ('connection charge' in the table above) PLUS a per minute charge charged from the start of the call.

Call destination Price per minute
Inmarsat A £4.73 / min
Inmarsat A (Iridium). Inmarsat B, B (Iridium), M £2.78 / min
Inmarsat MOBIQ £2.26 / min
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 11p / min
Premium Rate access charge: 09 11p / min
Directory Enquiry access charge: 118 11p / min


Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here www.phonepayplus.org.uk.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.