Other ways to contact us
All enquiries including lost or stolen phones:
Monday to Friday: 09:00 – 19:30
Saturday: 09:00 - 18:00
Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey
(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline
Lost or stolen phones only: 01481 757 779
Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.
To purchase a new mobile phone, mobile broadband or to re-sign your contract:
Monday to Thursday: 9:00 - 17:00
Friday: 9:30 - 17:00
Saturday: 9:00 - 17:00
Call our Sales Hotline on 01534 753310
Monday: 09:00 – 17:30
Tuesday: 09:00 – 17:30
Wednesday: 09:00 – 17:30
Thursday: 09:00 – 17:30
Friday: 09:30 – 17:30
Saturday: 09:00 – 17:30
We are closed on all Bank Holidays.
If you would prefer to make an appointment, please visit our appointments page for information.
Please note, we are not accepting in store cash or bill payments, dealing with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey.
Registered Office Address:
Jersey, JE2 3AP
Jersey, JE2 3AP
36 King Street
Jersey, JE2 4WF
Please email our Customer Service Centre at firstname.lastname@example.org
Qtip.me is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.
Visit our appointments page to find out more.