Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us, give us a call or pop in-store.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Thursday: 08:00 – 20:00
Friday: 08:30 - 20:00
Saturday: 09:00 – 18:00

Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline

Lost or stolen phones only: 01481 757 779

Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.

In store

King Street

Mon-Sat: 09:00-17:30 (excluding Wednesdays)
Wed: 09:30-17:30
Sun: Closed

Closed all Bank Holidays

 

By post

Registered Office Address:

The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP

Office Address:

The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP

Store:

36 King Street
St Helier
Jersey, JE2 4WF

By email

Please email our Customer Service Centre at hello@sure.com