Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.
Other ways to contact us
All enquiries including lost or stolen phones:
Monday to Friday: 08:30 – 18:00
Saturday: 09:00 - 17:00
Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey
(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline
Lost or stolen phones only: 01481 757 779
Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.
Monday - Saturday: 09:00 – 17:30 (excluding Wednesday & Friday)
Wednesday: 10:30 - 17:30
Friday: 09:30 - 17:30
Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey.
Registered Office Address:
Jersey, JE2 3AP
Jersey, JE2 3AP
36 King Street
Jersey, JE2 4WF
Please email our Customer Service Centre here.
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