Other ways to contact us
All enquiries including lost or stolen phones:
Monday to Friday: 09:00 – 19:30
Saturday: 09:00 - 18:00
Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey
(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline
Lost or stolen phones only: 01481 757 779
Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.
To purchase a new mobile phone, mobile broadband or to re-sign your contract call our sales hotline on 01534 753310
Monday - Thursday: 09:00 - 17:30
Friday: 09:30 - 17:30
Saturday: 09:00 - 17:30
Closed Bank Holidays
Our shop is currently closed . Please call our Sales Hotline 01534 753310 which will be manned 09:00 to 17:00 Monday to Saturday where one of the team will be happy to help.
For full details click here.
Monday - Thursday: 09:00 – 17:30
Friday: 09:30 – 17:30
Saturday: 09:00 – 17:30
Please note, we are not accepting in store cash or bill payments, dealing with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey.
Registered Office Address:
Jersey, JE2 3AP
Jersey, JE2 3AP
36 King Street
Jersey, JE2 4WF
Please email our Customer Service Centre here.
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Visit our appointments page to find out more.