Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.

 

Important Information during COVID-19

If you have registered a query with us please be assured that we have logged it and will resolve the issue as quickly as possible. We are dealing with an extremely high volume of calls and emails as many islanders continue to work and study safely from home, and ask that you avoid calling or emailing us multiple times regarding the same issue to help us keep waiting times to a minimum and avoid unnecessary delays. 

We are regularly updating our website with FAQs to help our customers, so please visit our dedicated Coronavirus page for tips on how to get the most out of our services and how to manage your accounts remotely before calling.

Thank you for your continued patience.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Saturday: 09:00 – 18:00

Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey

(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline

Lost or stolen phones only: 01481 757 779

Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.

Sales hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Saturday: 9:00 - 17:00

Call our Sales Hotline on 01534 753310

In store

Our shop is open by appointment only.  Please visit our appointments page or call 07700 777719 to make an appointment.

 

King Street

Monday: 09:00 – 17:30

Tuesday: 09:00 – 17:30

Wednesday: 09:00 – 17:30

Thursday: 09:00 – 17:30

Friday: 09:30 – 17:30

Saturday: 09:00 – 17:30

Sunday: Closed

 
We are closed on all Bank Holidays.

By post

Registered Office Address:

The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP

Office Address:

The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP

Store:

36 King Street
St Helier
Jersey, JE2 4WF

By email

Please email our Customer Service Centre at hello@sure.com 

Make an appointment

Qtip.me is a virtual appointment system that you can access via the handy app or from your desktop. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.