Terms and Conditions
Sure's General Terms & Conditions apply to all its products and services. Service-specific Terms & Conditions will also apply depending on the Sure service or product you are receiving from us.
General Terms and Conditions, Policies and Codes
Home Tech Team Terms and Conditions - May 2025
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Health and Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - July 2024
MySure App Terms and Conditions - August 2019
Mobile
Pay Monthly Mobile Terms and Conditions - November 2024
Pay As You Go Mobile Terms and Conditions
Pay As You Go Mobile Terms and Conditions - Plans purchased before 10th June 2021
4G Mobile Broadband Terms and Conditions - July 2019
Mobile Handset Repair Terms and Conditions - August 2022
5G Broadband Terms and Conditions - November 2019
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Enterprise General Terms & Conditions
Enterprise General Terms Jersey - December 2025
Business and Managed Services
Sure Teams Connect UK Terms and Conditions
Foreshore Cloud Terms and Conditions- March 2023
CPE - Maintenance Response Terms and Conditions - June 2013
Customer Premises Equipment Terms and Conditions - June 2013
Ethernet Connect - September 2015
Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013
Managed Networks Essential Level Support Service Terms and Conditions - September 2015
Mimecast Awareness Training Terms and Conditions - September 2020
Mimecast Email Service Terms and Conditions - September 2020
Mimecast - New Customer Terms and Conditions (all services) - September 2020
Private Circuits Terms and Conditions - September 2015
Web Security Terms Appendix - September 2020
Microsoft Office 365 Terms and Conditions - April 2021
Microsoft End User Terms and Conditions
Security Controls Cloud Services - Dec 2022
List of Subcontractors - Dec 2022
Foreshore Terms and Conditions Microsoft Office 365
SureDial Business Terms and Conditions - June 2015
Internet IP Feed Terms and Conditions and SLA - August 2017
Data Centre Services
Data Centre General General Terms and Conditions - Dec 2022
DDoS Attack Mitigation Service Terms and Conditions - May 2021
DMARC Terms Appendix 1 - January 2021
BEP Terms Appendix 1 - January 2021
Airtel Terms & Conditions
Please see the dedicated Airtel Terms & Conditions page.
Products and Services No Longer Marketed
Christmas Voucher - November 2024
Refer a friend promotion - July 2022
Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019
Christmas 2019 Promotions Terms and Conditions - November 2019
Free 4G Tablet Promotion Terms and Conditions - July 2019
Pay Monthly Mobile Six Months Half Price Plan Rental Promotion Terms and Conditions - July 2019
International Call Boosters Terms and Conditions - July 2014
Smart Plan (HSDPA) Terms and Conditions - June 2013
BlackBerry Internet Pay As You Go Solutions Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
Sure Friends Promotion Terms and Conditions - June 2013
BlackBerry Enterprise Solution Terms and Conditions - June 2013
Mobile Telemetry Terms and Conditions - June 2013
