Terms and Conditions
Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.
General Terms and Conditions, Policies and Codes
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Broadband and 4G Mobile Broadband Fair Usage Policy - November 2017
Health and Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Pay Monthly Mobile Fair Usage Policy - January 2017
Sure Website Terms and Conditions - August 2019
Promotions, Competitions and Rewards
General Social Media Competitions Terms and Conditions - February 2019
Samsung Galaxy A51 Harman Kardon Citation One speaker
Samsung Watch Active Promotion - September 2020
Christmas 2019 Promotions Terms and Conditions - November 2019
Free 4G Tablet Promotion Terms and Conditions - July 2019
Free Sony WH-CH500 Headphones Promotion Terms and Conditions - July 2019
Pay As You Go Unlimited Mobile Data Offer Terms and Conditions - November 2019
Pay As You Go Top Up Rewards Terms and Conditions - February 2016
Pay Monthly Mobile Six Months Half Price Plan Rental Promotion Terms and Conditions - July 2019
Sony Xperia Promotion Terms and Conditions - September 2019
Sure Friends Promotion Terms and Conditions - June 2013
Business and Managed Services
CPE - Maintenance Response Terms and Conditions - June 2013
Customer Premises Equipment Terms and Conditions - June 2013
Ethernet Connect - September 2015
Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013
Managed Networks Essential Level Support Service Terms and Conditions - September 2015
Mimecast Awareness Training Terms and Conditions - September 2020
Mimecast Email Service Terms and Conditions - September 2020
Mimecast - New Customer Terms and Conditions (all services) - September 2020
Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018
Private Circuits Terms and Conditions - September 2015
Web Security Terms Appendix - September 2020
Internet and Web Services
4G Broadband Terms and Conditions - April 2018
Broadband Services Terms and Conditions - January 2019
Data Pro Terms and Conditions - June 2013
Internet IP Feed Terms and Conditions and SLA - August 2017
Mobile Access Point Terms and Conditions - December 2013
Sure Email Terms and Conditions - January 2017
Mobile
5G Broadband Terms and Conditions - November 2019
4G Mobile Broadband Terms and Conditions - July 2019
BlackBerry Enterprise Solution Terms and Conditions - June 2013
Dial a Booster Terms and Conditions - November - 2017
Mobile Handset Repair Terms and Conditions - February 2017
Mobile Telemetry Terms and Conditions - June 2013
Pay As You Go Mobile Rewards Plan Terms and Conditions - November 2019
Pay As You Go Mobile Terms and Conditions - January 2019
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019
Pay Monthly Mobile Terms and Conditions - May 2020
Products and Services No Longer Marketed
Big Bundle Promotion Terms and Conditions - November 2017
Big Bundle Terms and Conditions - March 2018
BlackBerry Internet Pay As You Go Solutions Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
Christmas 2017 Promotions Terms and Conditions - December 2017
Christmas 2017 Promotions Terms and Conditions - November 2017
Christmas 2018 Promotions Terms and Conditions - November 2018
International Call Boosters Terms and Conditions - July 2014
Pay As You Go Mobile Broadband Terms and Conditions - July 2017
Pay Monthly Mobile Terms and Conditions - May 2018
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - September 2017
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - October 2018
Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - April 2018
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - February 2018
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - March 2018
Smart Plan (HSDPA) Terms and Conditions - June 2013
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017
