Terms and Conditions
Sure’s General Terms and conditions apply to all its products and services. Service Specific Terms and Conditions will also apply depending on the Sure service or product you are receiving from us.
General Terms and Conditions, Policies and Codes
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Health and Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Mobile
Pay Monthly Mobile Terms and Conditions - April 2021
Pay As You Go Mobile Terms and Conditions - Plans purchased before 10th June 2021
Pay As You Go Mobile Terms and Conditions - Plans purchased after 10th June 2021
4G Mobile Broadband Terms and Conditions - July 2019
Mobile Handset Repair Terms and Conditions - February 2017
5G Broadband Terms and Conditions - November 2019
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Business and Managed Services
Cloud Voice Terms and Conditions - Nov 2021
CPE - Maintenance Response Terms and Conditions - June 2013
Customer Premises Equipment Terms and Conditions - June 2013
Ethernet Connect - September 2015
Maintenance Agreement - Repair Terms and Conditions and Service Schedule - June 2013
Managed Networks Essential Level Support Service Terms and Conditions - September 2015
Mimecast Awareness Training Terms and Conditions - September 2020
Mimecast Email Service Terms and Conditions - September 2020
Mimecast - New Customer Terms and Conditions (all services) - September 2020
Private Circuits Terms and Conditions - September 2015
Web Security Terms Appendix - September 2020
Microsoft Office 365 Terms and Conditions - April 2021
Microsoft End User Terms and Conditions
Security Controls Cloud Services - Dec 2022
List of Subcontractors - Dec 2022
Foreshore Terms and Conditions Microsoft Office 365
SureDial Business Terms and Conditions - June 2015
Internet IP Feed Terms and Conditions and SLA - August 2017
Data Centre Services
Data Centre General General Terms and Conditions - Dec 2022
DDoS Attack Mitigation Service Terms and Conditions - May 2021
DMARC Terms Appendix 1 - January 2021
BEP Terms Appendix 1 - January 2021
Products and Services No Longer Marketed
Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019
Christmas 2019 Promotions Terms and Conditions - November 2019
Free 4G Tablet Promotion Terms and Conditions - July 2019
Pay Monthly Mobile Six Months Half Price Plan Rental Promotion Terms and Conditions - July 2019
International Call Boosters Terms and Conditions - July 2014
Smart Plan (HSDPA) Terms and Conditions - June 2013
BlackBerry Internet Pay As You Go Solutions Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
Sure Friends Promotion Terms and Conditions - June 2013
BlackBerry Enterprise Solution Terms and Conditions - June 2013
Mobile Telemetry Terms and Conditions - June 2013
