Using your phone abroad?

When you call, text or use data abroad (including the UK) it’s called roaming. We have mobile partners around the world, so you can stay in touch wherever you are. The cost to use your phone is different depending where you’re going, so check below before you travel.

When you are in Guernsey, Jersey or the Isle of Man you will remain on the Sure network, and this usage will not qualify as roaming. You can use your phone in these islands in the same way as you would at home.

 

Where are you going?

Zone 5 Roaming Charges

Cruise ships and aircraft

Usage Standard charge for Zone 5 Charge with Roaming Booster for Zone 5
Calls to local, UK & Rep. of Ireland* £3.31 / min £3.31 / min
Calls to rest of world* £3.31 / min £3.31 / min
Receiving calls* £3.31 / min £3.31 / min
Sending texts 66p / message 66p / message
Data usage** £16.54 / MB £16.54 / MB

Roaming charges on most Cruise ships will be as above.

However, we have discounted rates with Telenor who supply mobile coverage on some Cruise ships.  Please click here to see the list of vessels that will benefit from Zone 3 Roaming rates.

Zone 4 Roaming Charges

Other International destinations

Usage Standard charge for Zone 4 Charge with Roaming Booster for Zone 4
Calls to local, UK & Rep. of Ireland* £1.76 / min 93p / min
Calls to rest of world* £3.41 / min £1.76 / min
Receiving calls* £1.76 / min 93p / min
Sending texts 56p / message 28p / message
Data usage** £13.23 / MB £6.62 / MB

Zone 3 Roaming Charges

Usage Standard charge for Zone 3 - roaming Charge with Roaming Booster for Zone 3 - roaming
Calls to local, UK & Rep. of Ireland* £1.20 / min 66p / min
Calls to rest of world* £2.31 / min £1.20 / min
Receiving calls* £1.20 / min 66p / min
Sending texts 44p / message 22p / message
Data usage** £6.62 / MB £3.31 / MB

Zone 2 Roaming Charges

Usage Standard charge for Zone 2 - roaming Charge with Roaming Booster for Zone 2 - roaming
Calls to local, UK & Rep. of Ireland* 66p / min 38p / min
Calls to rest of world* £1.20 / min 66p / min
Receiving calls* 66p / min 0p / min
Sending texts 34p / message 17p / message
Data usage** 56p / MB 28p / MB

Zone 1 Roaming Charges

Usage Standard charge for Zone 1 - Roaming Charge with Roaming Booster for Zone 1 - Roaming
Calls to local, UK & Rep. of Ireland* 54p / min 32p / min
Calls to rest of world* 99p / min 54p / min
Receiving calls* 54p / min 0p / min
Sending texts 22p / message 12p / message
Data usage** 56p / MB 12p / MB

All calls charges above are per minute unless otherwise stated. Calls to premium rate will cost more and vary depending on final calling destination.
* 20p connection charge applies to all chargeable calls
** Data charged in 0.2MB increments

Please note on Condor Ferries and other ships you may connect to a maritime satellite network. These networks have premium charges, and all usage is outside of bundle or booster inclusions.

Due to recent changes by US Networks, voice services whilst roaming in the US may require you to enable VoLTE or 4G voice on your handset. If this is available on your handset you will find the option within you network settings. Please note not all handsets support this, and the potential lack of voice services is outside of Sure’s control.

Give your trip a boost

Cut the cost of calling when you're abroad, with our handy Roaming Booster. It reduces the cost of your roaming charges by up to 50%, and it's perfect if you travel occasionally. 

  • 11.55p/MB data when you’re roaming in UK, France and Republic of Ireland
  • 28.35p/MB data when you’re roaming in Zone 2
  • 50% off all other data prices worldwide**
  • 50% off all calls and texts you make when you are abroad to any destination worldwide**
  • Free incoming calls in Zones 1 and 2 plus 50% off incoming calls in zones 3 and 4

For more information on roaming watch our help video or visit the Help & Support page.

Log in to your My Sure account and go to Manage Add Ons to give your plan a boost.

From £5.25 per month Add Roaming Booster

* Valid from the date you buy it to the end of that calendar month. Can be cancelled at any time but no refund is given for unused days within that calendar month.
** All boosters exclude calls/texts to premium rate and non-geographic numbers and all usage from Zone 5 - cruise ships and aircraft. Prices are published inclusive of GST.

Roaming Data Booster

Roam like home! If you are going on holiday, get a MASSIVE 2GB of UK and EU roaming data for just £5.25 per month with our Roaming Data Booster.*

  • Valid for Zone 1 & Zone 2 data roaming only
  • Dial *#200# to check your data roaming balance
  • Recurring monthly charge of £5.25

£5.25 per month Add Roaming Data Booster

*Valid from the date you buy the booster to the end of that calendar month. Can be cancelled at any time but no refund is given for unused days within that calendar month. Recurring monthly charge of £5.25. Available on Sure Pay Monthly mobile plans. Ts&Cs apply.  Price includes GST.

A few travel tips

Before you leave

Make sure you know how to turn off data roaming on your phone.

Our Pay Monthly plans all have a cap of £50, for your calls, texts and data. We can increase or reduce this limit if you prefer. Dial *#200# to check your limit and see how much is left.

If you bought your plan before 11th May 2018 we only provide roaming caps on your data. Find out more about roaming caps.

If you’re a Pay As You Go customer you’ll need to top up your credit to use your phone abroad.

While you're away

It’s easy to run up a big bill when you’re travelling, especially if you’re streaming movies or doing a lot of social media browsing. Here are some tips to help you control your spending:

  • Turn off your mobile data and use local WiFi to browse the internet and use your apps.
  • Disable location services, background updates and WiFi Assist unless you really need them for maps as they can run up charges even when your mobile data is off.
  • Avoid premium or non-geographic numbers (they usually start with 09 but can be others).
  • You could be charged for accessing your voicemail, so you may want to turn it off. Here’s more information on how to use your voicemail while travelling.
  • If you need to contact us when you are away just call +44 1481 700700 (charge applies).
  • If you want to be extra sure you’re not being charged, contact us and we’ll put a block on your data roaming before you leave.