Sure by Beyon Pay Monthly mobile plans

Sure by Beyon's Pay Monthly plans provide voice calls, text messaging, and internet access within the Channel Islands and Isle of Man, and when travelling around the world.

Key Terms

  • Contracts are available for 1, 12, 24, or 36 months. After the initial term, the agreement automatically renews unless terminated.
  • Our Unlimited Plans are designed for consumer customer use only and are not intended for commercial use. Should your usage exceed 700GB a month, we reserve the right to apply traffic management policies to deprioritise your mobile data or to move you to a non-consumer business plan.
  • Unlimited Plans are designed for use solely in a personal mobile phone. If we detect that the Unlimited Plan has been inserted into a router, we reserve the right to suspend or terminate the Service.
  • Please note, prices increase annually in July, in line with the Q1 RPI figure published by the Government of Jersey.

Charges

Monthly rental charges are paid in advance, while usage charges are billed monthly in arrears.

If you choose a plan with a data limit, you can purchase additional data when needed at the Boosters page.

Where not included in your plan, or if you have already used your allowances, the following charges will apply:

Data rates
Call rates
Non-geographic and premium rate charges
Usage Type Cost
Texts (per message to all destinations*) 21p / message
Local internet usage 21p / MB

The prices shown are per-minute, unless otherwise stated.

* Excludes premium rate / short code SMS. A message is up to 160 characters long. If an SMS exceeds 160 characters it will be charged in multiples of the per message charge.

** Mobile data is charged in increments of 1MB

Zone Countries Connection charge Price per minute Price per min with Add on
Zone 0 Guernsey, Ireland, Isle of Man, Jersey, United Kingdom (includes numbers starting 01,02,03 & 07) 20p 54p / min 10p / min
Zone 1 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Netherlands, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States 20p 54p / min 10p / min
Zone 2 Australia, Bahamas, Bermuda, Canada, China, Hong Kong SAR China, Japan, New Zealand, Philippines, Singapore, South Africa, Thailand 20p 54p / min 10p / min
Zone 3 Albania, Belarus, Bosnia & Herzegovina, Iceland, North Macedonia, San Marino, Serbia, Türkiye, Ukraine 20p 76p / min 42p / min
Zone 4 Andorra, Azerbaijan, Faroe Islands, Georgia, Gibraltar, Kazakhstan, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, Vatican City 20p 76p / min 42p / min
Zone 5 Latvia, Poland, Portugal 20p 10p / min 10p / min
Zone 6 Other International destinations not already listed above 20p £1.42 / min 73p / min
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 52.5p / min
Premium Rate access charge: 09 52.5p / min
Directory Enquiry access charge: 118 52.5p / min

IMPORTANT INFORMATION

Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information can be found on Ofcom's website.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.

All prices shown inclusive of GST.

You can reduce call charges with a home booster, available in MySure or by calling Sure on 01481 700700.

Roaming Charges

Many of our plans include roaming benefits as shown at the top of this page. If you would like to increase your roaming benefits, boosters are available to purchase on sure.com and by calling 01481 700700.

If applicable roaming is not included with your plan, roaming charges apply when you call, text, or use data outside the Channel Islands and Isle of Man.

Roaming spend limits are set at £50 for calls and texts, and £50 for data. These limits can be adjusted upon request.

For more information about roaming, see Using your phone abroad.

 

Manage your account with MySure

MySure lets you manage your Sure account online, wherever you are.

Once you've registered, you can:

  • Instantly check the data, minutes and texts you have left on your plan or boosters
  • Top up your Pay As You Go balance and get unlimited data and extra rewards
  • Check your bill and use securely stored card details to pay anything outstanding
  • Keep track of how much of your roaming allowance you have used – no more bill shock!
  • Order new phones and plans, and track your orders

To register, visit myaccount.sure.com. You'll just need your most recent bill (if you're a Pay Monthly customer) or your mobile number (if you're on Pay As You Go.)

 

You can also download the MySure app for iOS or Android.

 

Additional Information

Promotional offers may have specific terms.

For full details, refer to our Pay Monthly Terms & Conditions.

If you have any questions, please get in touch.