How does 5G work?
5G works on larger channels to carry higher speeds. Get faster mobile speeds than you’ve ever experienced before – play multiplayer action games on the go, get real time map information and download movies in seconds.
Greater network capacity
So you can be confidently connected in a crowd with reliable data and call connections.
The new technology used by 5G networks are designed to create less latency so less time for a network to respond to information.
5G Frequently Asked Questions
Click on one of the 5G questions below and the answer will appear in the dropdown.
Today Jersey is very well served by fast 4G+ mobile technology and robust fibre broadband networks but technology and demands are changing rapidly and we need to continue to adapt for an increasingly digital future.
When 4G arrived it was revolutionary. It has shaped how people across the island communicate, watch, learn and share. 5G will build on that. It is predicted that the number of devices online will increase at least tenfold with the introduction of 5G and this will result in smarter societies in which technology is employed to make all of our lives easier and better. The internet of things is set to explode with everything and anything connected.
5G has the potential to give our customers 1Gbps speeds to their smartphones – that’s an incredible milestone to reach.
5G isn’t a replacement for 4G – it’s an addition to our existing rated best mobile network*. It will bring new and exciting developments and facilitate innovative ways of connecting our community.
*CICRA Telecoms Customer Satisfaction (conducted June/July 2018) – ‘Satisfaction with reception & network’: 82% Sure (128 customers), 79% JT (231), 65% Airtel (121).
Whether you’re making a call, sending a text, using an app or connecting to the internet, all wireless communications take place over radio frequencies. 5G uses frequencies that are faster and can carry more information. 5G will also support more devices being used at the same time.
A 5G network can also be ‘sliced’, which means operators like Sure can isolate parts of the network and dedicate them to specific tasks. For example, one part of the network can be used for phones connecting to the internet and another part could be used for driverless cars when that technology is available in the island.
Right now, all our 5G phones come on a 4G tariff with a 4G SIM because our 5G network is still to come. When we launch our 5G network customers will need to move to a 5G SIM on a new 5G tariff.
Sure is committed to safety and our current and future mobile networks will continue to meet the safety standards set by the International Commission on Non-Ionizing Radiation (ICNIRP) which are regulated and independently verified by CICRA in the Channel Islands.
For more information on CICRA’s responsibilities in relation to 5G please refer to: https://www.cicra.gg/mobile-phone-base-station-radio-waves-and-health-information/”
If you'd like to understand more about 5G terminology visit our Glossary page.