You are here JerseyWhy Sure?

Putting you first

Whether its our expansive coverage you love, our rated best mobile network*, or the fact you can call a fellow islander if you've got a question about your plan, rest assured that you're always front of our minds.

And don't just take our word for it, more telecoms customers are satisfied with Sure than with any other Channel Island provider, according to the CICRA Telecoms Satisfaction Survey*.

Get happy. Switch to Sure Mobile*

Sure customers in Jersey scored highest for overall satisfaction with our mobile, broadband and landline services compared to our competitors.

We've got you covered**

Don’t worry about losing signal and missing that important call. Our 4G network covers 99.5% of the landmass of Jersey, based on our outdoor coverage.

Rated Best Mobile Network*

Sure’s mobile service ranked highest for mobile reception and network with 82% of Sure customers noting they are satisfied with these areas.

Local Call Centre

Our friendly team are Channel Islands based so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.

 

What I love about working in Sure's Customer Call Centre...

"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer

“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent

   

The most important part of customer service is...

"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer

 

Find out how easy it is to switch to Sure and start enjoying the Rated Best Mobile Network* as soon as possible!

If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.

 

What our customers are saying

“Been with Sure for a long time and have never had any problems, great service and great people.”
D Brady, Jersey
“My query was acknowledged and answered quickly and politely.”
L Morin, Jersey
“Very friendly.”
F Lawrie, Jersey

Customer Service Awards

Sure is proud to sponsor the Customer Service Awards and to celebrate those individuals, teams and businesses who work so hard to provide an excellent customer experience. Our Chief Customer Officer, Charlotte Dunsterville has this to say:

“At Sure, customers are at the heart of everything we do. We understand that good communication is a vital part of providing an excellent customer service experience, which is what the Customer Service Awards is all about. We work with local businesses of all sizes and in all sectors to help them communicate with their customers and clients which ultimately helps them to succeed."

Be inspired by the success of last years winners by reading our article and keep an eye on our Latest News to find out about the next edition of the Customer Services Awards.

Sure Mobile promises

We put our customers first and want to ensure you always know where you are with us so we've set out our commitment to you and your Mobile service with Sure.

Never be hit by an unexpected data bill
We'll never charge you for anything upfront
We make switching simple
Upgrade your plan whenever you like
We cap your roaming charge so no big bills abroad
We'll reduce your bill when your phone is paid off

* CICRA Telecoms Customer Satisfaction (conducted June/July 2018) – ‘Satisfaction with reception & network’: 82% Sure (128 customers),
79% JT (231), 65% Airtel (121).

** Mobile coverage: 99.5% coverage figure is based on outdoor locations of the Bailiwick of Guernsey. Source data is a computer-generated prediction obtained from Atoll, Sure’s network planning tool, as of 3 May 2017. In addition, Sure mobile engineers have undertaken drive testing in built up locations to validate the Atoll results. Coverage and speed may be affected by factors such as building materials, tree cover, other physical objects and weather conditions as well as how many other people are using the network. These results are a guide and not a guarantee of service. To access 4G speeds, you will need a 4G compatible device.