Local Call Centre
Our friendly team are Channel Islands based so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.
What I love about working in Sure's Customer Call Centre...
"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer
“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent
The most important part of customer service is...
"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer
Find out how easy it is to switch to Sure and start enjoying the Rated Best Mobile Network* as soon as possible!
If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.
What our customers are saying
Customer Service Awards
Sure is proud to sponsor the Customer Service Awards and to celebrate those individuals, teams and businesses who work so hard to provide an excellent customer experience. Our Chief Customer Officer, Charlotte Dunsterville has this to say:
“At Sure, customers are at the heart of everything we do. We understand that good communication is a vital part of providing an excellent customer service experience, which is what the Customer Service Awards is all about. We work with local businesses of all sizes and in all sectors to help them communicate with their customers and clients which ultimately helps them to succeed."