Putting you first
Whether its our expansive coverage you love or the fact you can call a fellow islander if you've got a question about your plan, rest assured that you're always front of our minds.
Local Call Centre
Our friendly team are Channel Islands based so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.
What I love about working in Sure's Customer Call Centre...
"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer
“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent
The most important part of customer service is...
"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer
Find out how easy it is to switch to Sure .
If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.
What our customers are saying
* Mobile coverage: 99.5% coverage figure is based on outdoor locations of the Bailiwick of Guernsey. Source data is a computer-generated prediction obtained from Atoll, Sure’s network planning tool, as of 3 May 2017. In addition, Sure mobile engineers have undertaken drive testing in built up locations to validate the Atoll results. Coverage and speed may be affected by factors such as building materials, tree cover, other physical objects and weather conditions as well as how many other people are using the network. These results are a guide and not a guarantee of service. To access 4G speeds, you will need a 4G compatible device.