Part of Jersey life

We’re proud to be part of the local community and our team is passionate about the possibilities provided by technology. Our mission is to connect the island community for a better future; so whether it’s great-value mobile plans, state-of-the-art fibre connectivity, or a huge range of business solutions – we have exactly what you need.

Local Call Centre

Our friendly team are Channel Islands based so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.


What I love about working in Sure's Customer Call Centre...

"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer

“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent


The most important part of customer service is...

"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer


Find out how easy it is to switch to Sure .

If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.


What our customers are saying

Sure Mobile promises

We put our customers first and want to ensure you always know where you are with us so we've set out our commitment to you and your Mobile service with Sure.

* Mobile coverage: 99.5% coverage figure is based on outdoor locations of the Bailiwick of Guernsey. Source data is a computer-generated prediction obtained from Atoll, Sure’s network planning tool, as of 3 May 2017. In addition, Sure mobile engineers have undertaken drive testing in built up locations to validate the Atoll results. Coverage and speed may be affected by factors such as building materials, tree cover, other physical objects and weather conditions as well as how many other people are using the network. These results are a guide and not a guarantee of service. To access 4G speeds, you will need a 4G compatible device.