Important information about our Stores

From Monday 18th May Sure will be re-opening its shops and you will need to make an appointment if you wish to visit one of our stores.


It’s important you can shop safely, so we’ve been busy making sure we have strict social distancing measures in place to keep you and our team safe.


When shopping in store, we urge you to follow the Government’s social distancing guidelines and to shop responsibly.


To arrange an appointment to come in store, please call 07700 777719.


Alternatively, call our sales hotline Monday to Saturday 9:00am – 5:00pm on 01534 753310 where our sales team will be happy to help you with:

  • purchasing a mobile
  • purchasing mobile broadband
  • purchasing the Big Bundle offer
  • re-signing  your contract
  • SIM card changes
  • lost SIM cards


From 18th May, due to the more limited number of customers we can serve in our stores, we will not be able to help with bill payments and queries or top ups in store. Please visit MySure where you can:

  • pay your bill
  • log a query or fault ticket
  • top up your PAYG credit
  • order mobile, broadband and home phone


Store opening hours from Monday 18th May:


36 King Street shop

Mon - Sat: 09:00 - 17:00

Sun: closed


Thank you for all your ongoing patience and custom whilst we ensure we keep the Island's essential services running during this difficult time.