Putting you first

Whether its our expansive coverage you love or the fact you can call a fellow islander if you've got a question about your plan, rest assured that you're always front of our minds.

 

We've got you covered*

Don’t worry about losing signal and missing that important call. Our 4G network covers 99.5% of the Bailiwick of Guernsey, based on outdoor coverage.

Local Call Centre

Our friendly team are based on island so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.

 

What I love about working in Sure's Customer Call Centre...

"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer

“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent

   

The most important part of customer service is...

"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer

 

Find out how easy it is to switch to Sure.

If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.

 

What our customers are saying

Celebrating 125 years of connecting people

 

This year we are celebrating 125 years since telephones were introduced to Guernsey. We are proud to support our island community and honour our ancestry in connecting islanders for 125 years.

A lot has changed in 125 years but the evolution has not stopped. We have exciting plans for Guernsey as we continue to invest in the island’s infrastructure to provide the best technology for our community. As change in our industry continues at a rapid pace, we are growing and adapting with it and look forward to the next 125 years.

 

Find out more

 

Sure Mobile promises

We put our customers first and want to ensure you always know where you are with us so we've set out our commitment to you and your Mobile service with Sure.

* Mobile coverage: 99.5% coverage figure is based on outdoor locations of the Bailiwick of Guernsey. Source data is a computer-generated prediction obtained from Atoll, Sure’s network planning tool, as of 3 May 2017. In addition, Sure mobile engineers have undertaken drive testing in built up locations to validate the Atoll results. Coverage and speed may be affected by factors such as building materials, tree cover, other physical objects and weather conditions as well as how many other people are using the network. These results are a guide and not a guarantee of service. To access 4G speeds, you will need a 4G compatible device.