Our home phone call charges

You'll find a list of local call charges below, along with rates for information services, operator services and satellite calls. Calling abroad?  Take a look at our international call rates.

Prices shown are per-minute unless otherwise stated, and subject to a minimum call charge of 9.23p (Including call set-up charge of 2.1p). For more information on home phone features visit our Help pages.



Directory enquiry services
Satellite calls
Information services
Non-geographic and premium rate charges
Destination Price per minute
Local landlines - off peak 0p
Local landlines - peak times 1.1p
Local mobile - off peak 11.9p
Local mobile - peak times 15p
United Kingdom (inc. Jersey & 03 numbers) landlines - all times 4.6p
United Kingdom mobile - off peak 21.5p
United Kingdom mobile - peak times 27.7p
United Kingdom mobile - Sundays 11.3p
Jersey mobile - all times 15.4p

All call charges are in pence per minute, rounded to the nearest 1p, unless otherwise stated. Peak times are 8am-6pm, Monday to Friday. All other times are billed at the off-peak rate.

Directory Enquiry services are charged at very high rates per minute. Some example pricing is given below. For the price of the service that you are using we recommend checking their website. With many calls now rated at £10 per call or more we strongly recommend that you use The Guernsey Directory for local listings or web searches for UK businesses.

Number Connection charge Price per min
118 188 £4.90 £2.655
118 247 £1.538 £1.743

Please note numbers starting with 118 are charged a fixed amount per call ('connection charge' in the table above) PLUS a per minute charge charged from the start of the call.

Guernsey telephone numbers are not listed by any telephone directory enquiry services. To find Guernsey telephone numbers please visit The Guernsey Directory 

Call destination Price per minute
Inmarsat A £4.61
Inmarsat A (Iridium) £2.72
Inmarsat B £2.72
Inmarsat B (Iridium) £2.72
Inmarsat M £2.72
Inmarsat MOBIQ £2.20
Call destination Dial code Charge (per minute unless otherwise specified)
Bailiwick weather forecast 12080 10.25p per call
Channel Island Shipping forecast 0900 665 0022 43.97p
Guernsey Met Office Info line 0906 713 0111 51.25p
Various local information services 120xx 10.25p per call
Speaking clock 123 20.5p per call
Various customer controlled info services 120xx 10.25p per call
Reminder call *55*time* 10.25p per call
Numbers starting with Price per min
UK Freephone: 0800 and 0808 0p / min
Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) 10.25p / min
Premium Rate access charge: 09 10.25p / min
Directory Enquiry access charge: 118 10.25p / min


Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.

Further information and number checker can be found here www.phonepayplus.org.uk.

Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.

Why choose Sure