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Isle of Man
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Broadband & Home
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Home Tech Team

A lot of life happens online, and WiFi helps make it possible. So when speeds slow down or connections drop out, it can really throw off your day.

That's where our Home Tech Team comes in. We'll check your setup, remove anything slowing your connection, and make sure your WiFi and devices work together seamlessly – so you can spend less time troubleshooting and more time enjoying streaming, gaming, and connecting with friends and family.

What's included in a Home Tech visit

A Home Tech visit focuses on checking your WiFi setup and making sure it's performing well throughout your home. As part of the service, you'll receive:

  • A 30-minute home visit to diagnose your setup and fix anything slowing your connection
  • A personalised WiFi Health Check, with practical tips to help keep things running smoothly
  • A follow-up call 7-10 days later to make sure everything’s still working at its best

All for just £45, available exclusively to Sure broadband customers.

How to book

Booking a Home Tech visit is simple. You can:

Book Home Tech Team

Well I’d like to say a big thank you to Angelo for his home visit to help sort out my computer because I’m the least techy people, he had patience of a saint. He is a real credit to Sure 😊
~ Marion~
We live in a barn conversion and we needed to get the signal from the new router position to the lounge extension via the two foot thick barn walls. The technical team answered my query very quickly and were really helpful in dealing with the problem.
~Christine~
I was very grateful to Lewis for all his knowledgeable assistance and for understanding our requirements, especially for someone (me) who is not at all knowledgeable.
~Anonymous~

What can you do to help your WiFi?

Free your router

Make sure your router is located away from any objects that may cause interference such as Bluetooth speakers, baby monitors, fish tanks, metal-backed mirrors, fridges, microwaves and game consoles. It’s also worth checking on the age of your router.

Don’t be a WiFi waster

Connect heavily used non-portable devices directly into the router with an ethernet cable. e.g. Smart TV, games console, desktop computer. Disconnect any old devices from the
WiFi network (old tablets, phones, laptops, smart devices etc).

Refresh with Mesh

Enhance your signal reach with a Mesh WiFi extender system. Place Mesh nodes (they look a bit like small speakers) around your home and they will work with your router to distribute your WiFi signal even further.

Reboot. Reset. Revitalise

Check for any software updates. Clear your device’s cookies and cache. Try turning your router off and waiting 30 seconds before turning it back on. Sometimes it does the trick.

Why choose Sure by Beyon?

We're local
We've been in the Isle of Man for over a decade and we're committed to making it a better place to live.
Customer first
Service with a smile, excellent customer service and making sure the focus is on you.
Keeping it simple
Our friendly team make everything easy, from switching to Sure to our roaming inclusive plans.
A trusted brand
We pride ourselves on being honest and open about our offers. So, no nasty surprises, ever.
Fair pricing
We always price our products and plans fairly ensuring the best possible value, every day.