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Using your phone abroad?

When you call, text or use data abroad (including the UK) it’s called roaming. We have mobile partners around the world, so you can stay in touch wherever you are. The cost to use your phone is different depending where you’re going. If your Sure Mobile plan doesn’t include roaming or you’ve used up your allowances then you can check what you’ll pay below.

When you are in Guernsey, Jersey or the Isle of Man you will remain on the Sure network, and this usage will not qualify as roaming. You can use your phone in these islands in the same way as you would at home.

 

Where are you going?

Zone 1 Roaming Charges

Usage Standard charge for Zone 1 - Roaming Charge with Away Booster for Zone 1 - Roaming
Calls to local, UK & Rep. of Ireland* 50p / min 25p / min
Calls to rest of world* £1.01 / min 50p / min
Receiving calls* 50p / min 0p / min
Sending texts 25p / message 13p / message
Data usage** 63p / MB 13p / MB

Zone 2 Roaming Charges

Usage Standard charge for Zone 2 - roaming Charge with Away Booster for Zone 2 - roaming
Calls to local, UK & Rep. of Ireland* 63p / min 32p / min
Calls to rest of world* £1.26 / min 63p / min
Receiving calls* 63p / min 0p / min
Sending texts 38p / message 19p / message
Data usage** 63p / MB 32p / MB

Zone 3 Roaming Charges

Usage Standard charge for Zone 3 - roaming Charge with Away Booster for Zone 3 - roaming
Calls to local, UK & Rep. of Ireland* £1.26 / min 63p / min
Calls to rest of world* £2.52 / min £1.26 / min
Receiving calls* £1.26 / min 63p / min
Sending texts 50p / message 25p / message
Data usage** £7.56 / MB £3.78 / MB

Zone 4 Roaming Charges

Other International destinations

Usage Standard charge for Zone 4 Charge with Away Booster for Zone 4
Calls to local, UK & Rep. of Ireland* £1.89 / min 95p / min
Calls to rest of world* £3.78 / min £1.89 / min
Receiving calls* £1.89 / min 95p / min
Sending texts 63p / message 32p / message
Data usage** £15.12 / MB £7.56 / MB

Zone 5 Roaming Charges

Cruise ships and aircraft

Usage Standard charge for Zone 5 Charge with Away Booster for Zone 5
Calls to local, UK & Rep. of Ireland* £3.78 / min £3.78 / min
Calls to rest of world* £3.78 / min £3.78 / min
Receiving calls* £3.78 / min £3.78 / min
Sending texts 76p / message 76p / message
Data usage** £18.90 / MB £18.90 / MB

All calls charges above are per minute unless otherwise stated.
* 18.9p connection charge applies to all chargeable calls
** Data charged in 0.2MB increments

Give your trip a boost

Cut the cost of calling when you're abroad with our handy Away Booster. It's perfect if you travel occasionally and gives you all these benefits*:

  • 12p/MB data when you’re roaming in UK, France and Republic of Ireland
  • 30p/MB data when you’re roaming in zone 2
  • 50% off all other data prices worldwide*
  • 50% off all calls and texts you make when you are abroad to any destination worldwide**
  • Free incoming calls in zones 1 and 2 plus 50% off incoming calls in zones 3 and 4 £5 per month Please visit our roaming page for full information on Zones and costs.

For more information on roaming watch our help video or visit the Help & Support section.

Log in to your My Sure account and go to Manage Add Ons to give your plan a boost.

From £5.00 per month

* Valid from the date you buy it to the end of that calendar month. Can be cancelled at any time but no refund is given for unused days within that calendar month.

** Excludes calls/texts to premium rate and non-geographic numbers and all usage from Zone 5 - cruise ships and aircraft.

All prices are inclusive of VAT.

A few travel tips

Before you leave

Make sure you know how to turn off data roaming on your phone.

Our Pay Monthly plans all have a cap of £50, for your calls, texts and data. We can increase or reduce this limit if you prefer. Dial *#200# to check your limit and see how much is left.

If you bought your plan before 11th May 2018 we only provide roaming caps on your data. Find out more about roaming caps.

If you’re a Pay As You Go customer you’ll need to top up your credit to use your phone abroad.

While you're away

It’s easy to run up a big bill when you’re travelling, especially if you’re streaming movies or doing a lot of social media browsing. Here are some tips to help you control your spending:

  • Turn off your mobile data and use local WiFi to browse the internet and use your apps.
  • Disable location services, background updates and WiFi Assist unless you really need them for maps as they can run up charges even when your mobile data is off.
  • Avoid premium or non-geographic numbers (they usually start with 09 but can be others).
  • You could be charged for accessing your voicemail, so you may want to turn it off. Here’s more information on how to use your voicemail while travelling.
  • If you need to contact us when you are away just call +44 1481 700700 (charge applies).
  • If you want to be extra sure you’re not being charged, contact us and we’ll put a block on your data roaming before you leave.

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