Home Visit services we offer.

WiFi not working? We can help.

Book a Home Tech visit if you need help with:

  • Improving your WiFi speeds and coverage around the home
  • Router installation and set up
  • Moving your fibre box to a different location
  • Smart home equipment


Book a Home Tech

Can’t get to our shop? We'll come to you.

Book a Home Visit if you need help with:

  • Ordering Broadband
  • Ordering Mobile
  • Questions relating to your current services with Sure
  • Questions about how to move to Sure and save money
  • Moving house and need to understand the process.

Book a Home Tech Visit


Unsure which service you need?

Simply give us a call on on (07624) 247247 - 08:30 – 17:00 - Monday to Friday

or email us on iomfibre@sure.com  and we’ll arrange the rest.

Terms and Conditions apply

What is Home Visit Service?

The Home Visit service is available for anyone who is unable to attend our Douglas shop or would simply prefer a consultation at home. 

Whether you’d like to find out more about fibre, you’re looking to switch your broadband or increase your speeds, update your mobile contract, or you just want to explore options to best suit your lifestyle, we are here to help.

Meet the team.

Pixi and Vickie offer help at home with:

  • Account reviews and advice – we can help with your mobile and broadband bills, check for charges, recommend the right course of action to get the best value and answer any questions you may have.
  • Contract support – we can set up New Contracts and Contract Renewals for your mobile, copper broadband and fibre.
  • Device sales – we’ll bring the latest products to your home and get you set up on your new device and help move over from your old phone.
  • House moves – Moving in or out of home? We can assist in the changeover of your services, and ready new services and connections should you need them.
  • Router installation and set up
  • Improving speeds and coverage - we'll map out WiFi performance using specialist tools and equipment. We'll essentially walk around your home to understand the layout and take a look at anything that could be hindering your signal.

Things to try before booking a visit:

Free your router

Make sure your router is located away from any objects that may cause interference such as Bluetooth speakers, baby monitors, fish tanks, metal-backed mirrors, fridges, microwaves and game consoles. It’s also worth checking on the age of your router.

Don’t be a WiFi waster

Connect heavily used non-portable devices directly into the router with an ethernet cable. e.g. Smart TV, games console, desktop computer. Disconnect any old devices from the
WiFi network (old tablets, phones, laptops, smart devices etc).

Refresh with Mesh

Enhance your signal reach with a Mesh WiFi extender system. Place Mesh nodes (they look a bit like small speakers) around your home and they will work with your router to distribute your WiFi signal even further. 

Reboot. Reset. Revitalise

Check for any software updates. Clear your device’s cookies and cache. Try turning your router off and waiting 30 seconds before turning it back on. Sometimes it does the trick. 

Watch our handy WiFi help video...

Why choose Sure