Terms and Conditions

General Terms and Conditions, Policies and Codes

General Terms and Conditions - January 2021

Acceptable Use Policy ('AUP') - January 2017

Broadband and 4G Mobile Broadband Fair Usage Policy - November 2017

Health and Safety Policy - June 2013

Here to Help Guide (contains Consumer Code of Practice) - October 2019

MySure App Terms and Conditions - August 2019

Sure Website Terms and Conditions - August 2019

Business and Managed Services

Cloud Voice Terms and Conditions - November 2021

Business Phone Terms and Conditions - October 2017

Ethernet Connect Terms and Conditions - May 2019

Managed Networks Essential Level Support Service Terms and Conditions - October 2017

Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018

Private Circuits Terms and Conditions - May 2019

SureBiz Mobile Promotion Terms and Conditions - April 2018

Microsoft Office 365 Terms and conditions - April 2021 

Customer Services

Premium Rate Customer Services Terms and Conditions - June 2013

Data Centre Services

Data Centre General Terms and Conditions - June 2013

Data Centre Hosting Terms and Conditions - October 2017

DDoS Attack Mitigation Service Terms and Conditions - May 2021

Internet and Web Services

Broadband Services Terms and Conditions - January 2019 (contracts taken out from 7th January 2019)

Broadband Services Terms and Conditions - October 2017 (contracts taken out prior to 7th January 2019)

Data Pro Terms and Conditions - June 2013

Internet IP Feed Terms and Conditions - May 2019

Sure Email Terms and Conditions - January 2017

Mobile

5G Broadband Terms and Conditions - November 2019

4G Mobile Broadband Terms and Conditions - July 2019

Dial a Booster Terms and Conditions - November 2017

Mobile Handset Repair Terms and Conditions - February 2017

Pay As You Go Mobile Terms and Conditions - Plans purchased before 10th June 2021

Pay As You Go Mobile Terms and Conditions - Plans purchased after 10th June 2021

Pay Monthly Mobile Terms and Conditions - July 2021

Pay Monthly Mobile Boosters Terms and Conditions - May 2018

Safety Prepay Mobile Terms and Conditions - October 2017

Safety (Standard and Emergency) Mobile Terms and Conditions - October 2017

Promotions, Competitions and Rewards

Samsung Cash Back Promotion - June 2021

Samsung S21 Google Play £150 voucher offer - April 2021

General Social Media Competitions Terms and Conditions - May 2019

Pay Monthly Mobile Broadband Terms and Conditions - July 2017

Telephony Services

Home Phone Terms and Conditions (applicable to orders dated 12/08/2015 or earlier) - May 2019

Home Phone Terms and Conditions (applicable to orders dated 13/08/2015 or after) - October 2017

ISDN2 ISDN30 Terms and Conditions - May 2019

On-Demand Conference Calls Terms and Conditions - June 2013

Pre-Booked Conference Calls Terms and Conditions - June 2013

Other Services

Click and Collect Terms and Conditions - October 2017

Products and Services No Longer Marketed

Christmas 2019 Promotions Terms and Conditions - November 2019

Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019

Free 4G Tablet Promotion Terms and Conditions - July 2019

Pay Monthly Mobile Six Months Half Price Airtime Promotion Terms and Conditions - January 2019

BlackBerry Enterprise Solution Terms and Conditions - May 2019

Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - January 2019

4G Unlimited Broadband Terms and Conditions - September 2017

Pay Monthly Mobile Broadband Terms and Conditions - July 2017 (contracts taken out prior to 11th July 2019)

International Call Boosters Terms and Conditions - July 2014

'Sure Friends' Promotion Terms and Conditions - June 2013

BlackBerry Internet Pay As You Go Solution Terms and Conditions - June 2013

BlackBerry Internet Solution Terms and Conditions - June 2013

EasySMS2 Terms and Conditions - June 2013