Terms and Conditions
General Terms and Conditions, Policies and Codes
General Terms and Conditions - October 2022
Acceptable Use Policy ('AUP') - January 2017
Health and Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Mobile
Pay Monthly Mobile Terms and Conditions - August 2022
Pay As You Go Mobile Terms and Conditions - Plans purchased before 10th June 2021
Pay As You Go Mobile Terms and Conditions - Plans purchased after 10th June 2021
5G Broadband Terms and Conditions - November 2019
4G Mobile Broadband Terms and Conditions - July 2019
Mobile Handset Repair Terms and Conditions - February 2017
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Safety Prepay Mobile Terms and Conditions - October 2017
Safety (Standard and Emergency) Mobile Terms and Conditions - October 2017
Pay Monthly Mobile Broadband Terms and Conditions - July 2017
Telephony Services
Home Phone Terms and Conditions (applicable to orders dated 12/08/2015 or earlier) - May 2019
Home Phone Terms and Conditions (applicable to orders dated 13/08/2015 or after) - October 2017
ISDN2 ISDN30 Terms and Conditions - May 2019
On-Demand Conference Calls Terms and Conditions - June 2013
Pre-Booked Conference Calls Terms and Conditions - June 2013
Business and Managed Services
Sure SIP Service Specific Terms and Conditions- August 2023
Cloud Voice Terms and Conditions - November 2021
Business Phone Terms and Conditions - October 2017
Ethernet Connect Terms and Conditions - May 2019
Managed Networks Essential Level Support Service Terms and Conditions - October 2017
Private Circuits Terms and Conditions - May 2019
SureBiz Mobile Promotion Terms and Conditions - April 2018
Microsoft Office 365 Terms and conditions - April 2021
Microsoft End User Terms and Conditions
Security Controls Cloud Services - Dec 2022
List of Subcontractors - Dec 2022
Data Pro Terms and Conditions - June 2013
Internet IP Feed Terms and Conditions - May 2019
Data Centre Services
Data Centre General Terms and Conditions - June 2013
Data Centre Hosting Terms and Conditions - October 2017
DDoS Attack Mitigation Service Terms and Conditions - May 2021
Products and Services No Longer Marketed
Christmas 2019 Promotions Terms and Conditions - November 2019
Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019
Free 4G Tablet Promotion Terms and Conditions - July 2019
Pay Monthly Mobile Six Months Half Price Airtime Promotion Terms and Conditions - January 2019
BlackBerry Enterprise Solution Terms and Conditions - May 2019
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - January 2019
4G Unlimited Broadband Terms and Conditions - September 2017
International Call Boosters Terms and Conditions - July 2014
'Sure Friends' Promotion Terms and Conditions - June 2013
BlackBerry Internet Pay As You Go Solution Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
EasySMS2 Terms and Conditions - June 2013
Samsung Cash Back Promotion - June 2021
Samsung S21 Google Play £150 voucher offer - April 2021
