Terms and Conditions
General Terms and Conditions, Policies and Codes
General Terms and Conditions - January 2021
Acceptable Use Policy ('AUP') - January 2017
Broadband and 4G Mobile Broadband Fair Usage Policy - November 2017
Health and Safety Policy - June 2013
Here to Help Guide (contains Consumer Code of Practice) - October 2019
MySure App Terms and Conditions - August 2019
Sure Website Terms and Conditions - August 2019
Business and Managed Services
Business Phone Terms and Conditions - October 2017
Ethernet Connect Terms and Conditions - May 2019
Managed Networks Essential Level Support Service Terms and Conditions - October 2017
Pay Monthly Mobile Roaming Upgrades Terms and Conditions - May 2018
Private Circuits Terms and Conditions - May 2019
SureBiz Mobile Promotion Terms and Conditions - April 2018
Mobile
5G Broadband Terms and Conditions - November 2019
4G Mobile Broadband Terms and Conditions - July 2019
BlackBerry Enterprise Solution Terms and Conditions - May 2019
Dial a Booster Terms and Conditions - November 2017
Mobile Handset Repair Terms and Conditions - February 2017
Pay As You Go Classic Price Plan Terms and Conditions - January 2017
Pay As You Go Mobile Rewards Plan Terms and Conditions - November 2019
Pay As You Go Mobile Terms and Conditions - May 2019
Pay Monthly Mobile Boosters Terms and Conditions - May 2018
Pay Monthly Mobile Terms and Conditions - October 2020
Safety Prepay Mobile Terms and Conditions - October 2017
Safety (Standard and Emergency) Mobile Terms and Conditions - October 2017
Promotions, Competitions and Rewards
Samsung S21 Google Play £150 voucher offer - April 2021
Samsung Buds+ Promotion - April 2021
Samsung Galaxy A51 Harman Kardon Citation One speaker
Christmas 2019 Promotions Terms and Conditions - November 2019
Free 4G Tablet Promotion Terms and Conditions - July 2019
Free Sony WH-CH500 Headphones Promotion Terms and Conditions - July 2019
General Social Media Competitions Terms and Conditions - May 2019
Pay As You Go Mobile Broadband Terms and Conditions - July 2017
Pay As You Go Top Up Rewards Terms and Conditions - July 2016
Pay As You Go Unlimited Mobile Data Offer Terms and Conditions - November 2019
Pay Monthly Mobile Broadband Terms and Conditions - July 2017
Pay Monthly Mobile Six Months Half Price Promotion Terms and Conditions - January 2019
'Sure Friends' Promotion Terms and Conditions - June 2013
Telephony Services
Home Phone Terms and Conditions (applicable to orders dated 12/08/2015 or earlier) - May 2019
Home Phone Terms and Conditions (applicable to orders dated 13/08/2015 or after) - October 2017
ISDN2 ISDN30 Terms and Conditions - May 2019
On-Demand Conference Calls Terms and Conditions - June 2013
Pay Monthly Mobile Six Months Half Price Airtime Promotion Terms and Conditions - January 2019
Pre-Booked Conference Calls Terms and Conditions - June 2013
Products and Services No Longer Marketed
Pay Monthly Mobile Multibuy Discount Terms and Conditions - November 2019
4G Unlimited Broadband Terms and Conditions - September 2017
9 Month Half Price Offer Terms and Conditions - November 2016
BlackBerry Internet Pay As You Go Solution Terms and Conditions - June 2013
BlackBerry Internet Solution Terms and Conditions - June 2013
Christmas 2017 Promotions Terms and Conditions - December 2017
Christmas 2017 Promotions Terms and Conditions - November 2017
Christmas 2018 Promotions Terms and Conditions - November 2018
Double Credit Terms and Conditions
EasySMS2 Terms and Conditions - June 2013
International Call Boosters Terms and Conditions - July 2014
Pay As You Go Mobile Broadband Terms and Conditions - July 2017
Pay Monthly Mobile Roaming Boosters Terms and Conditions - August 2017
Pay Monthly Six Months Half Price Promotion Terms and Conditions - September 2017
Smart Plan (HSDPA) Terms and Conditions - June 2013
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - December 2017
Three Months' Pay Monthly Unlimited Data Promotion Terms and Conditions - November 2017
