Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.

 

Important Information during COVID-19

If you have registered a query with us please be assured that we have logged it and will resolve the issue as quickly as possible. We are dealing with an extremely high volume of calls and emails as many islanders continue to work and study safely from home, and ask that you avoid calling or emailing us multiple times regarding the same issue to help us keep waiting times to a minimum and avoid unnecessary delays. 

We are regularly updating our website with FAQs to help our customers, so please visit our dedicated Coronavirus page for tips on how to get the most out of our services and how to manage your accounts remotely before calling.

Thank you for your continued patience.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Saturday: 09:00 – 18:00

Call our contact centre on: 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man

(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 07624 247 247 from a landline

Lost or stolen phones only: 01481 757 779

Sales Hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Saturday: 9:00 - 17:00

Call our Sales Hotline on 01624 692230

In store

Our stores are open but if you would prefer an appointment please call:

 

Douglas 

Mon - Thurs  09:00 - 17:30 
Fri: 09:30 - 17:30 
Sat: 09:00 - 17:30 
Sun: Closed

Closed all Bank Holidays


Port Erin 

Mon-Fri: 10:00–17:30
Sat: 09:00-17:00 
Sun: Closed

Closed all Bank Holidays


Ramsey

Mon - Fri: 09:00-17:30
Sat: 09:00-17:00
Sun: Closed

Closed all Bank Holidays

By post

Registered Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

By email

Please email our Customer Service Centre at talk@sure.com