Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.

 

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Friday: 09:00 – 19:30

Saturday: 09:00 - 18:00


Call our contact centre on: 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man

(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 07624 247 247 from a landline

Lost or stolen phones only: 01481 757 779

Sales Hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Thursday: 9:00 - 17:00
Friday: 9:30 - 17:00
Saturday: 9:00 - 17:00

Call our Sales Hotline on 01624 692230

In store

Our Strand Street, Douglas store is open but if you would like to make an appointment please visit out appointments page or call us on 07624 566255.

 

Strand Street, Douglas

Mon - Thurs  09:00 - 17:30 
Fri: 09:30 - 17:30 
Sat: 09:00 - 17:30 
Sun: Closed

Closed all Bank Holidays

Please note, we are not accepting in store cash or bill payments, dealing with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man.  

Make an appointment

Qtip.me is a virtual appointment system, cutting out the hassle of waiting in line so you can get on with your day. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.

By post

Registered Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

By email

Please email our Customer Service Centre at talk@sure.com