Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.

 

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Friday: 09:00 – 19:30

Saturday: 09:00 - 18:00


Call our contact centre on: 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man

(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 07624 247 247 from a landline

Lost or stolen phones only: 01481 757 779

Sales Hotline

To purchase a new mobile phone, mobile broadband or to re-sign your contract:

Monday to Thursday: 9:00 - 17:00
Friday: 9:30 - 17:00
Saturday: 9:00 - 17:00

Call our Sales Hotline on 01634 692230

In store

Our shop is now temporarily closed until further notice due to COVID-19. We will continue to support our customers during this difficult time so please find below details of how to reach us:  

If you need to do one of the following please call our Sales Hotline 01634 692230 which will be manned 09:00 to 17:00 Monday to Saturday where one of the team will be happy to help. Please have photo ID and proof of address to hand.

  • Purchase a mobile
  • Purchase mobile broadband
  • Purchase our Big Bundle offer
  • Re-sign of your contract
  • SIM card changes
  • Lost SIM cards  

 

If you need to do one of the following please click here or call us on 07624 247 247

  • Change or order home broadband
  • Change or order a landline
  • Change your existing mobile tariff  

  

If you need to do one of the following don’t forget they can all be done simply on MySure, via our free MySure app

  • Log a query or fault ticket
  • Pay your bill
  • Top up your PAYG credit

 

We are closed all Bank Holidays.

Make an appointment

Qtip.me is a virtual appointment system, cutting out the hassle of waiting in line so you can get on with your day. Make an appointment for a time and day that suits you.

Visit our appointments page to find out more.

By post

Registered Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

By email

Please email our Customer Service Centre here.