Contact us

Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us, give us a call or pop in-store.

Other ways to contact us

By phone

All enquiries including lost or stolen phones:

Monday to Thursday: 08:00 – 20:00
Friday: 08:30 - 20:00
Saturday: 09:00 – 18:00

Call our contact centre on: 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man

(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)

Sunday and Out of Hours only

Fault reporting: 151 from a Sure mobile or 07624 247 247 from a landline

Lost or stolen phones only: 01481 757 779

In store

Douglas

Mon-Sat: 09:00-17:30 (excluding Wednesdays)
Wed: 09:30-17:30
Sun: 12:00 - 17:00 

Closed all Bank Holidays

Port Erin

Mon-Fri: 10:00–17:30
Sat: 09:00-17:00 
Sun: Closed

Closed all Bank Holidays

Ramsey

Mon - Fri: 09:00-17:30
Sat: 09:00-17:00
Sun: Closed

Closed all Bank Holidays

By post

Registered Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

Office Address:

Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG

By email

Please email our Customer Service Centre at talk@sure.com