Our home phone call charges
You'll find details of all local and international call charges below, along with rates for information services, operator services and satellite calls.
Prices shown are per-minute unless otherwise stated and all calls are subject to a minimum call charge of 7.35p per chargeable call.
All prices shown are inclusive of VAT.
| Sure Home | Sure Home Local | Sure Home International | |
|---|---|---|---|
| Rental | £21.95 | £25.25 | £28.55 |
| Local fixed lines | 6.3p | FREE* | FREE* |
| Local mobiles | 6.3p | FREE* | FREE* |
| UK fixed lines, mobiles and UK 03 numbers | 12.6p | 6.3p | FREE* |
| Ireland fixed lines and mobiles | 12.6p | 6.3p | FREE* |
| Zone 1 fixed lines and mobile | 12.6p | 12.6p | 6.3p |
| Zone 2 fixed lines and mobile | 25.2p | 25.2p | 12.6p |
| Zone 3 fixed lines and mobiles | 12.6p | 12.6p | 6.3p |
| Zone 4 fixed lines and mobile | 50.4p | 50.4p | 25.2p |
| 080 (Freephone) | FREE | FREE | FREE |
*Please note that there is a time limited of 1 hour for free calls (excluding 080 numbers), after which calls will be charged at 6p per minute.
| Zones | Countries |
|---|---|
| Zone 1 - popular European landlines & mobiles | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France Germany, Greece, Hungary, Italy landlines, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland landlines, Portugal landlines, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland |
| Zone 2 - other European landlines & mobiles | Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia, Faroe Islands, Georgia, Gibraltar, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Poland mobile, Italy mobile, Russia, San Marino, Serbia, Turkey, Ukraine & Vatican City |
| Zone 3 - popular Rest of the World landlines & mobiles | Australia, Bahamas, Bermuda, Canada, China, Hong Kong, Japan, New Zealand, Philippines, Singapore, South Africa, Thailand & USA |
| Zone 4 - other Rest of the World landlines & mobiles | All other international destinations not already listed above |
| Numbers starting with | Price per min |
|---|---|
| UK Freephone: 0800 and 0808 | 0p / min |
| Standard Non-Geographic access charge: 05 and 08 (excluding 0800 and 0808) | 12p / min |
| Premium Rate access charge: 09 | 12p / min |
| Directory Enquiry access charge: 118 | 12p / min |
IMPORTANT INFORMATION
Calls to premium rate service numbers (including but not limited to 08 excluding 080, 118 and 09) are made up of an access charge and a service charge. Sure can only provide you with information on the cost of the access charge. To check the price of the service charge, please contact the provider of that number. The charge on your bill is the total of access and service charges and can range from a few pence to several pounds.
Further information and number checker can be found here www.phonepayplus.org.uk.
Please note that calls & texts to short codes for TV competitions and voting lines are not supported by Sure, always use the long number and call or text to enter or register your vote. 09 numbers may provide services that are inappropriate for under 18’s. Always ask the bill payer's permission before calling.
