You are here Why Sure?

Putting you first

Whether its our expansive coverage you love, the fact we are the best mobile network in the Isle of Man*, or knowing you can call a fellow islander if you've got a question about your plan, rest assured that you're always front of our minds.

And don't just take our word for it, independent research has proved that we’ve get better results for our 4G+ coverage, our download speeds and the quality of our voice calls than Manx Telecom*.

Local Call Centre

Our friendly team are based on island so if you've got a question about your plan, they'll know exactly where you're coming from. What's more, they enjoy finding solutions for you as their comments show.

What I love about working in Sure's Customer Call Centre...

"Knowing that I make customers lives easier on a daily basis." Joshua, Contact Support Officer

“Being able to provide support and to interact with customers regarding their services with us is such a great feeling as customer satisfaction is rewarding and holds a great deal of importance to the company.” Brandon, Customer Support Agent

The most important part of customer service is...

"Making sure that customers are treated how I would expect to be treated." Joshua, Contact Support Officer

Find out how easy it is to switch to Sure and start enjoying the Rated Best Mobile Network* as soon as possible!

If you're an existing customer looking for more general info like what to do when you move house, or topping up then check out our Help & Support pages.

What our customers are saying

“Fast, efficient and friendly service.”

N Wylie, Isle of Man

“The girls in the Ramsey shop are a credit to the company really helpful and lovely.”

S Teare, Isle of Man

Official Telecommunications Partner for the Isle of Man TT

Sure has been the Official Telecommunications Partner for the Isle of Man TT for the last 12 years.

Chief executive of Sure in the Isle of Man Mike Phillips says:

“Sure is proud to be a part of island life; there’s nothing more Manx than the TT and our involvement is just one small way that we can give something back to our island home."

Sure Mobile promises

We put our customers first and want to ensure you always know where you are with us so we've set out our commitment to you and your Mobile service with Sure.