All our shops are now temporarily closed until further notice due to COVID-19 however, you can still reach us online or via the phone. We will continue to support our customers during this difficult time so please find below details of how to reach us:
If you need to do one of the following please call our Sales Hotline 01624 692230 which will be manned 09:00 to 17:00 Monday to Saturday where one of the team will be happy to help. Please have photo ID and proof of address to hand.
- Purchase a mobile
- Purchase mobile broadband
- Purchase our Big Bundle offer
- Re-sign of your contract
- SIM card changes
- Lost SIM cards
If you need to do one of the following please visit www.sure.com or call us on 07624 247247
- Change or order home broadband
- Change or order a landline
- Change your existing mobile tariff
If you need to do one of the following don’t forget they can all be done simply on MySure, via our free MySure app
- Log a query or fault ticket
- Pay your bill
- Top up your PAYG credit
Please note we are experiencing higher call volumes than normal and recommend that you use our website or free MySure app if your query is listed above.