Download the full media release here Download accompanying image(s)
Sure has today received notification of the decision issued by the Office of the Data Protection Authority (ODPA) in relation to last year's telephone directory. Sure comments as follows:
“We’d like to again apologise to any customer who was affected by the errors in last year’s telephone directory. We have cooperated fully with the ODPA throughout its investigation and shall now take time to consider its decision.
“However, we are disappointed and surprised by the ODPA’s ruling which follows on from what, in our view, was a flawed and unfair investigation process. This included a lack of full disclosure about the specific matters of concern to the ODPA, which in turn made it difficult for us to participate meaningfully with the process.
“From our initial review of the ruling we disagree profoundly with the findings of the ODPA’s investigation, some of which were not put to us during the investigation and some of which are in our opinion factually incorrect. As such, we are now considering the ruling in detail before we formally respond.
“As part of our programme of continuous improvements we have made changes to how we compile and produce the directory going forward, based on feedback we received last year, to prioritise the accuracy of customer data and customer satisfaction. We note that these positive steps are recognised and welcomed by the ODPA in their media statement.
“These changes included giving all our customers the opportunity to check their entries before the directory is printed to ensure their details are correctly captured. We have also reviewed the directory layout and will be increasing the font size to make the entries easier to read.
“We understand that the directory plays a necessary role in keeping the island community connected which is why we’ve chosen to feature an historic image on the 2020/2021 cover to commemorate the 75th anniversary of the Bailiwick’s liberation which we are looking forward to sharing with the community soon.
“Due to the impact of the global pandemic, there has been a delay to the compilation of the 2020/21 directory which is expected to be available to islanders in November 2020.”