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In response to the coronavirus outbreak, the following measures are available to Sure customers to help keep the Isle of Man connected during this unprecedented time.

  • Any Sure customers who are unable to return from overseas due to the outbreak will be supported with free roaming boosters and discounted roaming rates to ensure they can stay in contact with family and friends here. Those customers should get in touch with Sure directly
  • Mobile and landline calls to the Covid-19 helpline (111) are free of charge
  • Sure’s broadband packages provide an unlimited service to customers. This allows customers to consume a higher volume of broadband without incurring additional costs
  • Customers can upgrade their landline plan to Sure Home Local for an additional £3 a month which includes free local fixed and mobile calls and 50% off calls to the UK and Ireland. Another additional £3 per month will give customers free calls to local, UK and Irish landlines and mobiles and 50% off calls to international destinations
  • Most of Sure’s Pay Monthly plans include unlimited calls and texts to customers
  • Customers using Sure’s Pay As You Go Rewards can purchase unlimited data and up to 10,000 minutes and texts when topping up via the MySure app or on the My Sure area of the website. For the occasional mobile user, we’d recommend Sure’s Pay As You Go Classic which costs 5p per minute for calls to local, Channel Island, UK and Irish numbers

“With many island residents now being required to work from home, self-isolating and practising social distancing to help protect the wider community we understand the importance connectivity will have to ensure we can all stay in touch and keep informed and local businesses can continue operating,” said Mike Phillips, chief executive of Sure in the Isle of Man.

“Everyone at Sure is working hard to ensure all customers can continue to access the national critical communication infrastructure that we provide across the Isle of Man. We have the procedures in place to maintain the resilience and capability of our networks and our operations and we are confident that the infrastructure can cope with the inevitable change in demand for phone and internet services.

“This is a worrying time for everyone and we are here to support our island community as best we can. I’d like to thank our customers for their ongoing support and our employees for their hard work in keeping the island connected.”