Important information about our Store

From Wednesday 3rd February Sure will be re-opening its Jersey shop.

It’s important you can shop safely, so we’ve been busy making sure we have social distancing measures in place to keep you and our team safe. Please remember to wear a mask or face covering.

We encourage customers to arrange an appointment to come in store by booking online or using the app. Find out more here.


Alternatively, call our sales hotline Monday to Saturday 9:00am – 5:00pm on Sales Hotline 01534 753310  where one of the team will be happy to help. Please have photo ID and proof of address to hand.

  • Purchase a mobile
  • Purchase mobile broadband
  • Purchase Big Bundle offer
  • Re-sign of your contract
  • Arrange an exchange of phone
  • Arrange repair of faulty phone
  • SIM card changes
  • Lost SIM cards

If you need to do one of the following please click here or call us on 0808 10 15 247

  • Change or order home broadband
  • Change or order a land Line
  • Changes to your existing mobile tariff

If you need to do one of the following don’t forget they can all be done simply on MySure, via our free MySure app

  • Log a query or fault ticket
  • Pay your bill
  • Top up your PAYG credit

Store opening hours from Wednesday 3rd February:

36 King Street shop

Mon - Sat: 09:00 - 17:00

Sun: closed


Thank you for all your ongoing patience and custom whilst we ensure we keep the Island's essential services running during this difficult time.