Supporting you and our community


A message from Ian Kelly, CEO, Sure Group:

This is a worrying time and we are here to support our customers and our island community as best we can.  

We will keep you updated on this page with our response to the continually changing situation and provide hints and tips on how to get the most out of our services and how to manage your accounts remotely.

We’d like to thank all islanders for their ongoing support and our staff for their hard work in keeping the island connected.

Contact Us

We are receiving an increased number of calls, so you may need to wait a little longer for us to deal with your query. Rest assured we are working through all requests in turn as quickly as possible. Don’t forget there are a variety of ways you can contact us:

Sales Hotline: If you would like to purchase a new mobile phone, mobile broadband or to re-sign your contract please call our Sales Hotline on 01534 753310 which will be open 09:00 to 17:00 Monday to Saturday. Please have photo ID and proof of address to hand.

MySure: Register for MySure and log a query or fault ticket, pay your bill or top up with PAYG credit. Or, download the MySure app for free to manage your account from your phone.

Email: If your query isn’t urgent you can email us at

Website: Visit for the latest updates about our services, Help & Support information and to talk to the team via webchat.

Other: Call us on 0808 10 15 247 to change or order home broadband, home phone connection, or an existing mobile plan. Or, message us on Facebook.

Broadband Hints & Tips

Here are some links to help keep you connected when you're working from home, or keeping the family entertained:

Sure's top tips for getting the most out of your broadband

Troubleshooting tips for broadband

Wifi and Broadband quick fixes

About mobile internet

Phone Hints & Tips

Here is some useful information to help you get the most out of your phone whether you're using it for business or to stay in touch with family:

All about voicemail

Using mobile voicemail

Get the guide for your phone

Frequently asked mobile questions

Landline support pages

MySure Hints & Tips

You can view and pay bills, check data usage, minutes and text allowances or top up if you’re a pay as you go customer with MySure. Its easy to register. Before you start make sure you have the following:

  • If you're a Pay Monthly customer, have your most recent bill reference number and your account number to hand
  • If you're a Pay As You Go customer, all you need is your mobile number and we’ll text you a unique code for sign up

Then download the MySure app for free and you're good to go. For questions and additional support please visit the MySure Help page.