Important information about our Stores

From Monday 18th May Sure will be re-opening its shops and you will need to make  an appointment if you wish to visit one of our stores.


It’s important you can shop safely, so we’ve been busy making sure we have strict social distancing measures in place to keep you and our team safe.


When shopping in store, we urge you to follow the Government’s social distancing guidelines and to shop responsibly.


To arrange an appointment to come in store, please call the relevant number:


  • Douglas - 07624 566255
  • Ramsey - 07624 266200
  • Port Erin – 07624 250200


Alternatively, call our sales hotline Monday to Saturday 9:00am – 17:00 on 01624 692230 where our sales team will be happy to help you with:


  • purchasing a mobile
  • purchasing mobile broadband
  • purchasing the Big Bundle offer
  • re-signing  your contract
  • SIM card changes
  • lost SIM cards


From 18th May, due to the more limited number of customers we can serve in our stores, we will not be able to help with bill payments and queries or top ups in store. Please visit where you can:


  • pay your bill
  • log a query or fault ticket
  • top up your PAYG credit
  • order mobile, broadband and home phone


Store opening hours from Monday 18th May:



Mon-Sat: 09:00-17:30 (excluding Wednesdays)

Wed: Closed

Sun: Closed


Port Erin

Mon-Fri: 10:00–17:30

Sat: 09:00-17:00

Sun: Closed



Mon - Fri: 09:00-17:30

Sat: 09:00-17:00

Sun: Closed


Thank you for all your ongoing patience and custom whilst we ensure we keep the Island's essential services running during this difficult time.