You are here Isle of ManCoronavirus

Supporting you and our community

 

A message from Ian Kelly, CEO, Sure Group:

This is a worrying time and we are here to support our customers and our island community as best we can.  

We will keep you updated on this page with our response to the continually changing situation and provide hints and tips on how to get the most out of our services and how to manage your accounts remotely.

We’d like to thank all islanders for their ongoing support and our staff for their hard work in keeping the island connected.

Latest COVID-19 Updates from Sure

Sure once again powers up the Isle of Man TT

Sure is excited to once again be the Official Telecommunications Partner of the Isle of Man TT after...

19 May 2022

Sure begins sustainability journey with ESI Monitor enrolment

As part of its long-term strategy to improve island life, Sure has prioritised its commitment to pro...

11 March 2022

Local charities get more from Sure this Christmas

A selection of local charities each received £100 this Christmas thanks to the Sure Community Founda...

22 December 2021

Win more, give more with the Sure Christmas Call

We’re partnering with Energy FM to offer cash prizes in the run up to Christmas.

29 November 2021

Sure supports local birds with Manx BirdLife sponsorship

Sure has taken its sponsorships to the skies by becoming the Telecommunications Partner for conserva...

21 October 2021

Sure donates to Heroes on Water

Originally founded in the US in 2007, Heroes on Water Isle of Man provides support to members of the...

17 May 2021

Sure supports Crossroads' Holiday Scheme Project

Sure were delighted to provide a donation to Crossroads Holiday Scheme Project which supports childr...

28 March 2021

Sure supports 1st Onchan Guides with a donation

We were pleased to support 1st Onchan Guides with a donation to assist with its annual membership fe...

25 March 2021

Notice of shop closure - 2nd March

All our shops are now temporarily closed until further notice due to COVID-19 however, you can still...

2 March 2021

Contact Us

We are receiving an increased numbers of calls, so you may need to wait a little longer for us to deal with your query. Rest assured we are working through all requests in turn as quickly as possible. Don’t forget there are a variety of ways to contact us:

MySure: Register for MySure and log a query or fault ticket, pay your bill or top up with PAYG credit. Or, download the MySure app for free to manage your account from your phone.

Email: If your query isn’t urgent you can email us at talk@sure.com.

Website: Visit www.sure.com for the latest updates about our services, Help & Support information and to talk to the team via webchat.

Other: Call us on 07624 247247 to change or order home broadband, home phone connection, or your existing mobile plan.

Broadband Hints & Tips

 

If you are having broadband issues visit our troubleshooting tips for broadband for some quick tips to ensure your set up properly and your settings are correct.

Phone Hints & Tips

 

From setting up your phone, to topping up and troubleshooting, this section will help you get the most out of your mobile phone.

If you're looking for advice about your home phone then take a look at our landline support pages.

MySure Hints & Tips

 

You can view and pay bills, check you data usage, minutes and text allowances or top up if you’re a pay as you go customer with MySure. Its easy to register.  Before you start make sure you have the following:

  • If you're a Pay Monthly customer, have your most recent bill reference number and your account number to hand
  • If you're a Pay As You Go customer, all you need is your mobile number and we’ll text you a unique code for sign up

Then download the MySure app from your app store for free and your good to go. For questions and additional support please visit the MySure Help page.