Supporting you and our community


A message from Ian Kelly, CEO, Sure Group:

This is a worrying time and we are here to support our customers and our island community as best we can.  

We will keep you updated on this page with our response to the continually changing situation and provide hints and tips on how to get the most out of our services and how to manage your accounts remotely.

We’d like to thank all islanders for their ongoing support and our staff for their hard work in keeping the island connected.

Contact Us

We are receiving an increased numbers of calls, so you may need to wait a little longer for us to deal with your query. Rest assured we are working through all requests in turn as quickly as possible. Don’t forget there are a variety of ways to contact us:

MySure: Register for MySure and log a query or fault ticket, pay your bill or top up with PAYG credit. Or, download the MySure app for free to manage your account from your phone.

Email: If your query isn’t urgent you can email us at

Website: Visit for the latest updates about our services, Help & Support information and to talk to the team via webchat.

Other: Call us on 07624 247247 to change or order home broadband, home phone connection, or your existing mobile plan.

Broadband Hints & Tips


If you are having broadband issues visit our troubleshooting tips for broadband for some quick tips to ensure your set up properly and your settings are correct.

Phone Hints & Tips


From setting up your phone, to topping up and troubleshooting, this section will help you get the most out of your mobile phone.

If you're looking for advice about your home phone then take a look at our landline support pages.

MySure Hints & Tips


You can view and pay bills, check you data usage, minutes and text allowances or top up if you’re a pay as you go customer with MySure. Its easy to register.  Before you start make sure you have the following:

  • If you're a Pay Monthly customer, have your most recent bill reference number and your account number to hand
  • If you're a Pay As You Go customer, all you need is your mobile number and we’ll text you a unique code for sign up

Then download the MySure app from your app store for free and your good to go. For questions and additional support please visit the MySure Help page.