Important information about our stores

From Thusday 21st May Sure will be re-opening its High Street shop and you will need to make an appointment if you wish to visit us.

It’s important you can shop safely, so we’ve been busy making sure we have strict social distancing measures in place to keep you and our team safe.

When shopping in store, we urge you to follow the Government’s social distancing guidelines and to shop responsibly.

To arrange an appointment to come in store, please call 07781 140005.

Alternatively, call our sales hotline Monday to Saturday 9:00 – 17:00 on 01481 757780 where our sales team will be happy to help you with:

  • purchasing a mobile
  • purchasing mobile broadband
  • purchasing the Big Bundle offer
  • re-signing  your contract
  • SIM card changes
  • lost SIM cards

From 21st May, due to the more limited number of customers we can serve in our stores, we will not be able to help with bill payments and queries or top ups in store. Please visit MySure where you can:

  • pay your bill
  • log a query or fault ticket
  • top up your PAYG credit
  • order mobile, broadband and home phone


Store opening hours from Thursday 21st May:


High street shop

Mon-Sat: 09:00-17:30 (excluding Wednesdays)
Wed:       09:30-17:30
Sun:        Closed

Closed all Bank Holidays


La Vrangue (Envoy House)

Our Envoy House shop will remain closed.