Customer Support Centre Temporary Afternoon Closure Planned - Saturday 2nd May

Due to unprecedented volumes of queries and requests our teams have been extremely busy in recent weeks.  In order to try and catch up with our backlog of requests we are closing our Support Centre phone lines early on Saturday 2nd May so that the team can dedicate their time to dealing with the backlog of customer queries and requests.  The opening hours for the Support Centre phone lines will therefore be 9am-12pm on Saturday 2nd May. We will be back open as usual on Monday at 8am.  If your query is urgent please email  We also ask that you avoid calling or emailing us multiple times regarding the same issue to help us keep waiting times to a minimum and avoid unnecessary delays in us responding to multiple requests

We are regularly updating our website with FAQs to help our customers, so please visit the Coronavirus page before calling.

Thank you for your continued patience and your understanding during this challenging time.