We are receiving an increased numbers of calls, so you may need to wait a little longer for us to deal with your query. Rest assured we are working through all requests in turn as quickly as possible. Don’t forget there are a variety of ways you can contact us:
Sales Hotline: If you would like to purchase a new mobile phone, mobile broadband or to re-sign your contract please call our Sales Hotline on 01481 757780 which will be open 09:00 to 17:00 Monday to Saturday. Please have photo ID and proof of address to hand.
MySure: Register for MySure and log a query or fault ticket, pay your bill or top up with PAYG credit. Or, download the MySure app for free to manage your account from your phone.
Email: If your query isn’t urgent you can email us at firstname.lastname@example.org.
Website: Visit www.sure.com where you can find latest updates about our services, Help & Support information and you can talk to the team via webchat.
Other: Call us on 01481 700700 to change or order home broadband, a home phone connection, or your existing mobile plan. You can also message us via Facebook.