Faster Broadband


In response to the coronavirus outbreak, Sure has introduced a broadband upgrade to support the local community at this unprecedented time.​

The offer to get Standard broadband for the price of Basic with no connection fee has been available from 10th March and ends on 30th June when prices revert to current advertised rates.  For most customers this will double speeds from an average of 16 Mbps to 34 Mbps.​*

We will send you a new pre-configured router in the post so that there is no loss of service.  You can have this free on a 24 month contract or choose to purchase it for £55.00.  

Whilst we are still happy to take an order from you, please be aware that due to high demand, the turnaround time can be up to 3 weeks from order to connection.

Faster broadband is available to over 85% of households. Use the line checker below to see if you can access it, then call us on 01481 761798 to place an order.


Does your line support faster Broadband?

If the line checker says your line can support faster broadband, you can now place your order by calling us on 01481 761798. Please do not call our regular support number. Phone lines for this offer are open from 10am to 7pm Monday to Thursday and from 10am to 2pm on Friday.

If your line can't support faster broadband, we're sorry but this isn't available in your area at the moment.

Please note, those who have placed orders since 10th March will automatically qualify for this offer, there is no need to re-order.

We have to include a new router to make the most of the faster broadband and improved WiFi coverage.  Many of the older ADSL routers will not be able to provide the faster speed.  The router is FREE on a 24 month contract and arrives in the post, pre-configured for your line, or you can purchase it for £55.00.  

Please note, due to current demand it may take longer than usual for your order to be completed.​

If you have a larger property we also have a range of WiFi extenders and Mesh Wifi systems that can dramatically improve WiFi coverage across your home. You can purchase these outright, or spread the cost over the term of the contract. If you are interested, please call our sales team on 01481 757780.

We also have a limited number of Powerline adapters that are available free of charge to our customers.  This will allow you to use the power circuits in your house to give a wired internet connection to devices around your home and keep your WiFi free for other devices, especially great for TVs and Games Consoles which might come in handy right now!  If you are interested, please call our sales team on 01481 757780.


*The free upgrade will apply to any customers who have ordered an upgrade to the standard service from 10th March and last until 30th June. Customers will be contacted before 30th June to confirm if they wish to continue with the standard service (additional £5 per month if you have a Sure Pay Monthly service on the same account, or £8 if not) you may choose to downgrade at that point with no additional charge. This offer is only for those on Basic Broadband going to Standard. If you sign up for 24 months, you are also extending your landline contract to match your broadband contract. ​

FREE Router if signing up for a 24 month contract or £55.00 if you do not want to re-sign you contract. We will send you new router as it will be pre-configured to your line so all you need to do is plug it in when you have received confirmation from us that your line is ready. The router also has improved WiFi compared to previous models that we have provided.  This is especially important if your current router is over 2 years old.