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Final call to inform Sure about directory details

Islanders have until Monday 20 July to inform Sure of their details if they wish to appear in the 2020/21 telephone directory.

Sure has contacted all customers who are due to be printed in the 2020/21 edition, or have been printed in recent years.

The letter or email sent to customers informs them that they are due to be included or excluded from the free White Page listings, and is part of a number of actions taken to improve the directory. Customers need to inform Sure by Monday 20 July if they wish to change the way their details appear.

Charlotte Dunsterville, chief consumer officer at Sure, said: “We’ve had a huge response from islanders asking us to update their details and we want to remind those that haven’t that they need to do so before Monday 20 July. Our top priority is to make sure that we have the most accurate directory possible as we recognise that the directory is an important resource to the island.”

Islanders who would like to change their directory status, including those who no longer wish to appear in the directory, are advised to complete the form at or return paper forms to us before 20 July.

JT customers with a fixed landline service are advised to speak directly to the JT customer service team to confirm their preferences. JT and Airtel customers may also request for mobile services to be added by contacting but customers should note that this is a chargeable service.

Due to the impact of the global pandemic, there has been a delay to the compilation of the 2020/21 directory which is expected to be available to islanders in November 2020. Sure has also reviewed the directory layout and will be increasing the font size to make the entries easier to read.